Lenna Avance
Stillwater
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Texas Roadhouse
Stillwater, OK
12.2023 - Current
- Provided high-energy customer service in fast-paced dining environment.
- Took precise food and beverage orders for timely delivery to guests.
- Maintained comprehensive knowledge of menu items and promotions to address guest inquiries.
- Handled cash and card transactions with accuracy and responsibility.
- Kept tables, service stations, and dining areas clean in compliance with health and safety standards.
- Assisted with opening and closing tasks, including side work and restocking supplies.
- Trained new employees in serving techniques and menu details.
- Monitored closing duties of team members to uphold cleanliness standards.
Server/Baker/Barista
Mo's Place
Waukomis, OK
04.2021 - 06.2023
- Greeted and seated guests promptly to support exceptional customer service.
- Handled customer inquiries and concerns professionally, resolving issues effectively.
- Maintained dining area cleanliness and organized table settings with utensils, condiments, and menus.
- Baked high-quality goods such as breads, pastries, and cakes, consistently meeting customer satisfaction.
- Followed recipes and production schedules to deliver fresh products on time.
- Managed inventory of baking ingredients and supplies to help reduce waste and control expenses.
- Operated espresso machines, grinders, and equipment efficiently to prepare consistent coffee drinks.
- Maintained high-quality standards in every beverage prepared, promoting customer satisfaction.
Education
Bachelor of Science - Clinical Psychology
Oklahoma State University-Main Campus
Stillwater, OK12.2026
Skills
- Communication skills
- Customer service
- Attention to detail
- Fast learner
- Strong work ethic
- Cash handling
- Sales techniques
Certification
- Human Research: IRB Social, Behavioral, & Educational Researchers (Basic) – CITI Program, 2024
- Human Subjects: Research with Gender & Sexual Diversity (Basic) – CITI Program, 2025
- Human Subjects: Internet & Online Research Methodologies (Basic) – CITI Program, 2025
Timeline
Server
Texas Roadhouse
12.2023 - Current
Server/Baker/Barista
Mo's Place
04.2021 - 06.2023
Bachelor of Science - Clinical Psychology
Oklahoma State University-Main Campus