LENNIE MARRIOTT
Experienced in Guest Service and Ranch Hand related work.
Boise,Idaho
Summary
Experienced in guest relations, customer service, and a wide variety of skills. Brings strong communication and adaptability to enhance team collaboration and guest experiences. Successfully manages inquiries and resolves complaints while maintaining high standards of service. Offering abilities in leadership, empathy, and flexible scheduling to support dynamic environments.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Guest Service Representative
St. Lukes Guest House
Boise, Idaho
03.2026 - Current
- Managed check-in and check-out procedures for arriving and departing guests.
- Answered phone calls and emails regarding reservations, rates, and availability.
- Followed employer cleaning standards and reported maintenance needs to supervisors.
- Sorted linens, uniforms, and fabrics for laundry service workflow.
- Operated washers, dryers, and pressing equipment in facility laundry operations.
Guest Service Team Leader
Boise State University
Boise, Idaho
04.2026 - 09.2026
- Led guest service staff during Boise State University events and daily operations.
- Resolved guest concerns with calm, professional communication.
- Coordinated schedules, assignments, and shift coverage for service staff.
- Enforced university rules and facility guidelines with guests and staff.
Guest Service Representative
Boise State University
Boise, Idaho
04.2024 - 09.2024
- Provided exceptional customer service for over 8,000 people by greeting guests, responding to inquiries, and resolving complaints.
- Ensured guest satisfaction by adhering to company standards, contributing to enjoyable experiences for all visitors.
- Provided accurate information about university services during prompt and courteous responses to incoming calls, even after hours.
Comic Arts Mentee
Boise Public Library
Boise, Idaho
04.2024 - 09.2025
- Strengthened organizational and time management skills by efficiently managing multiple tasks within tight deadlines.
- Led independent projects to explore creative solutions., allowing time for feedback to improve final outcomes.
- Acquired knowledge of career-specific procedures and systems, enhancing understanding of industry standards.
Ropes Course Instructor
College of Southern Idaho
Twin Falls, Idaho
05.2025 - 08.2025
- Facilitated recreational activities such as rappelling, rock climbing, and zip lining, enhancing participant engagement and enjoyment. such as rappelling, rock climbing, zip lining.
- Instructed participants on proper use of safety equipment such as harnesses and helmets.
- Managed group dynamics during large activities, maintaining safety standards while fostering a positive experience.
- Developed and implemented emergency response plans for injury and medical emergencies, ensuring participant safety.
Ropes Course Handler
College of Southern Idaho
Twin Falls, US
03.2023 - 08.2023
- Managed job responsibilities during shifts, including setting up and taking down rope elements to ensure safety and smooth operations.
- We were required to handle clients of all ages every shift.
- Facilitated team-building and ice-breaking activities for every group.
- Participated in mandatory training on client interaction and emergency protocols.
- Assisted in training new employees on material handling and safety procedures, contributing to a knowledgeable team.
Hunter/Jumper Barn Working Student
Paradise Farms
Ramona, US
05.2018 - 09.2021
- Facilitated horse showings for potential buyers and coordinated sales negotiations.
- Collaborated with horses and clients to support trainer's operations.
- Contributed to lesson fee coverage through hands-on horse care, stall maintenance, and client interactions.
- Managed veterinary records for horses, ensuring accurate documentation and timely appointments.
- Working here often led to six day work weeks from 7a.m to 7p.m During summers.
Education
High school or equivalent - General Studies
Kimberly High School
Kimberly, ID05-2023
Associates - General Studies
Boise State University
Boise, ID11-2026
Bachelor of Arts - Illustration
Boise State University
Boise, ID11-2026
Skills
- Customer service
- Guest relations
- Conflict resolution
- Communication skills
- Adaptability
- Leadership
- Visual communication
- Payment processing
Certification
CPR certification, College of Southern Idaho
Timeline
Guest Service Team Leader
Boise State University
04.2026 - 09.2026
Guest Service Representative
St. Lukes Guest House
03.2026 - Current
Ropes Course Instructor
College of Southern Idaho
05.2025 - 08.2025
Guest Service Representative
Boise State University
04.2024 - 09.2024
Comic Arts Mentee
Boise Public Library
04.2024 - 09.2025
Ropes Course Handler
College of Southern Idaho
03.2023 - 08.2023
Hunter/Jumper Barn Working Student
Paradise Farms
05.2018 - 09.2021
High school or equivalent - General Studies
Kimberly High School
Associates - General Studies
Boise State University
Bachelor of Arts - Illustration
Boise State University