Leodelfi Sosa Duran
Queens
Summary
Highly skilled and service-oriented restaurant professional with extensive experience in fast-paced and upscale dining environments. Known for delivering exceptional guest experiences through polished communication, deep food and beverage knowledge, and a commitment to excellence. Adept at multitasking during high-volume shifts, maintaining poise under pressure, and upholding the highest standards of cleanliness and hospitality. Proven ability to collaborate with kitchen and front-of-house teams to ensure seamless service. Passionate about creating welcoming atmospheres and building lasting guest relationships.
Overview
4
4
years of professional experience
Work History
Server
Maman
Manhattan
04.2023 - Current
- Greet guests and create a welcoming, friendly dining atmosphere
- Take accurate food and beverage orders and enter them into the POS system
- Serve food and drinks promptly and professionally
- Check in with guests throughout their visit to ensure satisfaction
- Maintain cleanliness and organization of dining and service areas
- Process payments and handle cash, credit, and digital transactions
- Communicate effectively with kitchen staff to ensure smooth service flow
- Follow health and safety regulations, including proper food handling
- Assist with opening and closing duties, including table setup and restocking
- Upsell menu items and promote specials to enhance guest experience and drive sales
- Restock supplies such as napkins, utensils, and beverages as needed
- Support barista and kitchen staff during busy periods
Server
Alpine Country Club
Demarest
11.2021 - 03.2023
- Maintained high standards of service by meticulously polishing glassware and silverware to meet luxury presentation standards.
- Gained monthly education on premium and rare wines, enhancing product knowledge and service quality.
- Took wine, drink, and food orders with a focus on member preferences and club standards.
- Presented and poured wines tableside, providing a refined and knowledgeable experience for club members.
- Delivered personalized a la carte service during exclusive member events, ensuring exceptional guest satisfaction.
- Set and marked tables according to club policies and fine dining etiquette.
- Assisted in event support including setup, service, and breakdown for private functions and club gatherings.
- Opened the club house daily, including setting up dining spaces with proper table and chair arrangements to ensure readiness for service.
Education
High School Diploma -
Virgen De La Altagracia High School
Dominican Republic 07-2017
Some College (No Degree) - Tourism And Hospitality Management
Dominican University O&M
Dominican Republic Skills
- POS system operation
- Food safety compliance
- Menu knowledge
- Active listening and communication
- Time management
- Punctuality and reliability
- Sanitation and hygiene protocols
Timeline
Server
Maman
04.2023 - Current
Server
Alpine Country Club
11.2021 - 03.2023
High School Diploma -
Virgen De La Altagracia High School
Some College (No Degree) - Tourism And Hospitality Management
Dominican University O&M