Leonardo Mussel
Pompano Beach,FL
Summary
Dedicated Account Manager promoting dynamic client management, issue resolution and relationship-building skills. Bilingual and effective at maximizing repeat business opportunities.
Overview
10
10
years of professional experience
Work History
Account Executive
The Stepping Stone Group
Boston, Massachusetts
08.2025 - 05.2026
- Cultivated client relationships through proactive communication and consistent follow-ups, enhancing client loyalty.
- Performed market research to uncover client needs and identify service opportunities, informing strategic sales initiatives.
- Partnered with cross-functional teams to drive client satisfaction and deliver tailored support solutions.
Account Manager, Team Lead
Ardor Health Solutions
Tampa, FL
06.2019 - 08.2025
- Managed client relationships through prioritized communication, aligning expectations with client needs.
- Analyzed market openings, providing actionable insights to recruiters and sales teams.
- Negotiated rates and productivity expectations with clients to enhance satisfaction.
- Executed contracts and staffing agreements, contributing to customer retention and sales growth.
Customer Service Representative
Advocate My Meds
Boynton Beach, FL
07.2018 - 06.2019
- Organized and managed patient records within CRM system.
- Called patients to gather information and documented interactions in CRM.
- Assessed patient eligibility for assistance programs and advised on required documentation.
- Resolved escalated issues to ensure patient satisfaction.
Sales Representative
RX Helper
Boynton Beach, FL
02.2017 - 04.2018
- Organized and kept track patients in company CRM.
- Called patients accordingly and recorded calls in CRM.
- Determine patients' eligibility for assistance programs and advise patients of needed documentation.
- Enrolled patients in Patient Assistance Programs.
Foreman
Tilt Patchers
Deerfield Beach, FL
04.2016 - 10.2016
- Supervised small group of laborers to ensure efficient task completion.
- Operated heavy machinery while completing tasks on schedule.
- Held leadership role, fostering teamwork and productivity.
Sales Representative
National Insurance Direct
Deerfield Beach, FL
12.2015 - 03.2016
- High number of inbound calls daily, >100 calls.
- Walked customers through enrollment process for insurance plans.
- Determine which insurance policies best suit the customers needs.
Education
Associates in Arts - Civil Engineering
Palm Beach State College
Boca Raton05-2026
Associates in Arts -
Broward College
Coconut Creek05-2015
Skills
- Project management
- Effective communication
- Client relationship management
- Market research
- Team collaboration
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Professional
Timeline
Account Executive
The Stepping Stone Group
08.2025 - 05.2026
Account Manager, Team Lead
Ardor Health Solutions
06.2019 - 08.2025
Customer Service Representative
Advocate My Meds
07.2018 - 06.2019
Sales Representative
RX Helper
02.2017 - 04.2018
Foreman
Tilt Patchers
04.2016 - 10.2016
Sales Representative
National Insurance Direct
12.2015 - 03.2016
Associates in Arts - Civil Engineering
Palm Beach State College
Associates in Arts -
Broward College