Leonardo Perez
Aurora,CO
Summary
Dynamic leader with a proven track record at Qdoba Mexican Eats, excelling in customer service and effective problem-solving. Skilled in bilingual communication and first aid, I've adeptly managed teams, ensuring operational excellence and achieving high customer satisfaction. My experience spans supervising youth programs to streamlining retail operations, demonstrating versatility and a commitment to excellence.
Overview
5
5
years of professional experience
Work History
Shift Leader
Qdoba Mexican Eats
Aurora, CO
05.2023 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Conducted regular team meetings to communicate targets, updates, and gather feedback.
- Supervised a team of five during daily shifts, ensuring efficient operation and customer satisfaction.
- Handled emergency situations with composure and in accordance with company guidelines.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
Youth Leader Volunteer
The Rock Center
Aurora , CO
06.2021 - Current
- Supervised recreational activities including sports leagues and after school programs.
- Served snacks to participant groups and leaders.
- Mentored young people on a one-to-one basis, providing guidance and support for their personal development.
- Developed professional relationships with youth, co-workers and fellow volunteers.
- Collaborated with other volunteers to plan special events and activities for the youth.
- Communicated with staff and other volunteers to coordinate services and address concerns.
- Supported children's activities by answering questions, explaining instructions, and helping individuals complete tasks.
Internship Student
MC2
Aurora, CO
06.2021 - 11.2021
- Gained in-depth knowledge by shadowing experienced employees.
- Ensured availability of materials by stocking supplies.
- Completed day-to-day duties accurately and efficiently.
Cashier/Stocker
Save A Lot
Aurora, CO
12.2019 - 10.2020
- Handled transactions with precision and efficiency.
- Greeted customers and answered any questions they had about the store's products and services.
- Provided assistance with customer questions through calls.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Assisted customers in locating desired products.
Education
High School Diploma -
William C Hinkley High School
Colorado05-2022
Skills
- Customer service
- Adherence To Safety Protocols
- Effective Problem Solving
- Shift checklists
- Proficient in Equipment Issue Resolution
- Bilingual
- Positive attitude
- First aid training
- Student mentoring
Timeline
Shift Leader
Qdoba Mexican Eats
05.2023 - Current
Youth Leader Volunteer
The Rock Center
06.2021 - Current
Internship Student
MC2
06.2021 - 11.2021
Cashier/Stocker
Save A Lot
12.2019 - 10.2020
High School Diploma -
William C Hinkley High School
Similar Profiles
Anna NelsonAnna Nelson
Assembly Line Employee at Qdoba Mexican EatsAssembly Line Employee at Qdoba Mexican Eats
Katherine FloresKatherine Flores
Crew Member at Qdoba Mexican EatsCrew Member at Qdoba Mexican Eats
Allyssa LesterAllyssa Lester
Line Server at Qdoba Mexican EatsLine Server at Qdoba Mexican Eats