Leonna Brown
Glenside,PA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Caregiver
Believe Home Care
Doylestown, PA
12.2020 - 10.2021
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
Phone Operator
Best Buy
King of Prussia , PA
12.2012 - 03.2019
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered average of 50-100 calls per day and directed to appropriate departments and personnel.
- Pleasantly greeted all callers and asked how to be of assistance.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Performed clerical work such as sorting mail, restocking supplies and typing documents.
Legal Assistant/Collections Specialist
Law Offices Of Joel Cardis LLC
East Norriton, PA
03.2009 - 07.2012
- Counseled debtors on payment options and arranged installment agreements.
- Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
- Created documents for court such as affidavits, modifications and forbearance agreements.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Education
High School Diploma -
Willingboro High School
Willingboro, NJ06.2004
Skills
- Customer Data Confidentiality
- De-escalation Techniques
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Multitasking and Prioritization
Timeline
Caregiver
Believe Home Care
12.2020 - 10.2021
Phone Operator
Best Buy
12.2012 - 03.2019
Legal Assistant/Collections Specialist
Law Offices Of Joel Cardis LLC
03.2009 - 07.2012
High School Diploma -
Willingboro High School
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