Lerato David
Brooklyn,NY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of the team to reach personal and business goals. I am known for successfully handling escalated customer support issues. I have a history of managing large amounts of inbound calls and sustaining satisfactory relationships with customers. I am also skilled with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Teleperformance
Georgetown , Guyana
01.2016 - 03.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Education
High School Diploma -
-
07-2015
Skills
- Data Collection
- Account Updating
- Call Management
- Complaint Resolution
- Paperwork Processing
- Data Entry
- Inbound and Outbound Calling
- Appointment Scheduling
- Typing Proficiency
- Microsoft PowerPoint
- Critical Thinking
- De-Escalation Techniques
Certification
- Certified Phlebotomist
Timeline
Customer Service Representative
Teleperformance
01.2016 - 03.2023
High School Diploma -
-