Leslie Ayala
Streamwood,IL
Summary
Friendly, detail-oriented customer service professional with experience in retail, food service, operations, and banking; skilled in cash handling, multitasking, Excel, and ERP systems, and currently pursuing an Associate in Accounting.
Overview
4
4
years of professional experience
Work History
Crew member
Dunkin Donuts
Bartlett, IL
08.2020 - 05.2022
- Welcomed customers and took orders, providing friendly, attentive service at both the counter and drive-thru.
- Prepared drinks and food items to order, following recipes to maintain quality and consistency.
- Maintained cleanliness, followed food-safety procedures, and restocked supplies to keep the store running smoothly.
Retail Associate
TJMaxx
Bloomingdale, IL
02.2022 - 05.2022
- Operated the cash register and processed purchases and returns, focusing on accuracy and a pleasant checkout experience.
- Assisted customers with questions and product recommendations, taking pride in helping them find what they needed.
- Restocked merchandise and kept displays tidy to maintain an inviting sales floor and support inventory accuracy.
- Collaborated with team members during busy periods to resolve issues and keep the store running smoothly.
Operations team
AllCare
Bartlett, IL
06.2022 - 03.2024
- Entered purchase orders and prepared shipment paperwork to keep orders moving smoothly.
- Coordinated carriers and scheduled pickups to help meet delivery timelines.
- Prepared customer invoices and clarified billing questions to ensure accurate, timely billing.
- Responded to customer emails with clear, helpful information and escalated issues when needed.
- Took on varied tasks across operations to support the team and maintain efficient workflows.
Teller
Parkway Bank
Glendale Heights, IL
08.2024 - 01.2025
- Processed daily cash and account transactions accurately, building trust and satisfaction with customers.
- Addressed customer inquiries promptly and recommended banking products suited to their needs.
- Balanced cash drawers and investigated discrepancies to support strong financial controls.
- Recognized and reported suspicious activity to protect accounts and customers.
- Collaborated with branch staff to ensure smooth operations and mentored new tellers to help them integrate into the team.
Education
High School Diploma - undefined
Streamwood High School
05.2020
Associate in Accounting - undefined
Elgin Community College
04.2026
Skills
- Customer service
- ERP System
- Cash handling
- Attention to detail
- Multitasking
- Microsoft Excel
Timeline
Teller
Parkway Bank
08.2024 - 01.2025
Operations team
AllCare
06.2022 - 03.2024
Retail Associate
TJMaxx
02.2022 - 05.2022
Crew member
Dunkin Donuts
08.2020 - 05.2022
High School Diploma - undefined
Streamwood High School
Associate in Accounting - undefined
Elgin Community College