Leslie Flanagan
Wildwood,FL
Summary
Motivated and skilled professional with a track record of enhancing operations and resolving challenges. Demonstrated success in cultivating enduring relationships with management, customers, and team members to advance organizational objectives. Eager to apply training and expertise to tackle new professional challenges. Actively pursuing a stable, long-term career opportunity in a new and rewarding field.
Overview
16
16
years of professional experience
Work History
Office Manager
Heirloom Design Group, LLC
10.2024 - Current
- Handle sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Responsible for all accounting department functions. Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Ensure that the requirements for contract agreements with general contractors are met.
Director of Property Management
ERA Grizzard Real Estate
08.2018 - 10.2024
- Trained property managers and other staff in legal requirements, operating procedures, and best practices for the Property Management industry.
- Conducted performance reviews and selected and trained employees to develop effective teams.
- Researched financial data from NARPM and Appfolio property management system and recommended changes to increase fiscal health.
- Review inspections and documentation to conduct audits and monitor operations.
- Responsible for department accounting
Operations Manager
Southern Precision Pavers, LLC
03.2009 - 08.2018
- Responsibilities on the job site
- Responded to phone calls and addressed inquiries promptly
- Conducted square footage measurements to calculate project quotes
- Assisted clients in designing spaces with a focus on hardscapes
- Handled invoicing and managed all payment processes
- Tracked and recorded both expenses and profits for the company
- Administered and managed the payroll system efficiently
Education
Santa Fe College
High school diploma. -
Loften High School
04.2004
Skills
- Accounting
- Problem-solving
- Customer relationship management
- Vendor relationship management
- Mediation
- Contracts
- Collaboration and team building
Key Qualifications
- Accounting
- Communication skills
- Problem-solving experience
- Experience in promoting teamwork and collaboration.
- Quick to learn
- Diligent commitment to work
References
Available upon request.
Timeline
Office Manager
Heirloom Design Group, LLC
10.2024 - Current
Director of Property Management
ERA Grizzard Real Estate
08.2018 - 10.2024
Operations Manager
Southern Precision Pavers, LLC
03.2009 - 08.2018
Santa Fe College
High school diploma. -
Loften High School
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