Leslie Isidro
Gainesville,Ga
Summary
Hardworking employee with customer service, multitasking, and time management abilities
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Dermatology Associates of NE
01.2025 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Used Software to schedule appointments.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Answered incoming calls, scheduled appointments and filed medical records.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Processed referral requests from patients, doctors and other health care professionals.
Sales Associate
Belk
07.2018 - Current
- Trained New employees how to have great customer service
- Presenting relevant product information and cancelling services
- Memorized entire line company product & service, including prices and special discounts
- Answered phone calls to assist customers with questions and orders
- Worked with fellow sales team to achieve group targets
- Customer service
- Problem solving
- Multi tasking
- Reliability
- Cash handling
- Numeracy skills
- Fulfillment
- Product knowledge
- Organization
North Atlanta Women’s Care
Receptionist
12.2024 - 01.2025
- Managed electronic medical records for Number patients.
- Evaluated patients' financial status and established appropriate payment plans.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Check in and checked out Patients
- Answering phone calls
- Giving proper Check in directions such as/ paper work,Urine Sample, Glucose Testing etc
Receptionist/Medical Assistant/DST Tech
CSL Plasma
06.2024 - 12.2024
- Greeted Donors, signed them in, and directed them to their destination
- Screening: Asses donor’s health history, answer medical questions and perform health screenings
- Test results: Review test results with donor
- Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
- Performed basic laboratory tests including collecting specimens and conducting routine tests
- Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
- Participated in staff meetings to discuss updates on policies, procedures, or changes in healthcare regulations
- Prepare donors, equipment and donor areas for the pheresis process
- Monitor the pheresis process and donor responding alarms or signals, and disconnecting the donor when process is complete
- Remove all equipment from the machine and properly dispose it
- Maintaining alertness and awareness to any reaction donor may have during or after the pheresis process and notify appropriate staff
Education
Phlebotomist -
Lanier Technically college
12.2024
Diploma -
Johnson High School
05.2018
Skills
- Time management
- Organization skills
- Positive and professional
- Verbal and written communication
- Stocking inventory
- Scanning and faxing
- Emr system: Eclincalworks
- Checking in/out
- Phone Equiette
- HIPAA compliance
- Phone etiquette
- Healthcare industry
References
- Sofia Bermudez, (571)-719-1472
- Jennifer Gutierrez (404) 932-9123
- Gaby Rodríguez (770) 369-3291
Timeline
Patient Service Representative
Dermatology Associates of NE
01.2025 - Current
North Atlanta Women’s Care
Receptionist
12.2024 - 01.2025
Receptionist/Medical Assistant/DST Tech
CSL Plasma
06.2024 - 12.2024
Sales Associate
Belk
07.2018 - Current
Phlebotomist -
Lanier Technically college
Diploma -
Johnson High School