Leslie N Guevara
Houston,Texas
Overview
10
10
years of professional experience
Work History
Customer Service Representative
My Grant Glass
Pasadena, TX
03.2025 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Driver
Door Dash
Houston, tx
03.2020 - Current
- Loading ,Transporting and delivering items to clients or businesses
- Reviewing orders before and after
- Making the correct changes to orders when needed
- Greeting customers and ensuring they are satisfied with their orders
Payroll Clerk
Houston Foam Plastics
11.2023 - 08.2024
- Collecting employee timesheets, verifying hours worked
- Computing gross earnings, calculating federal and state income taxes, social security deductions, and other required withholdings
- Issuing paychecks or initiating direct deposits based on calculated pay amounts
- Updating employee information such as address changes, tax status, and benefit selections in the payroll system
- Calculating and deducting employee contributions for health insurance, retirement plans, and other benefits
- Preparing and submitting required payroll reports to relevant departments, including tax filings
- Answering questions regarding paychecks, deductions, and leave time
Office Manager/Tax preparer
MIT Multiservice
Channelview, Tx
11.2021 - 02.2023
- Working closely with partners and clients
- Manage and supervise staff in tax preparation of individual, estate/ and business tax returns
- Interact with high-level client personnel, firm audit and tax directors and partners
- Assisting with preparation of unitary and combined state and local tax returns
- Work on client service
- Work closely with the partners in practice development and marketing as they further develop their construction/contracting practice area
- Perform planning, research and tax compliance
- Supervise and mentor the tax staff
- Provide tax services to closely held businesses
Admin Clerk
National Oilwell Varco
Channelview, TX
03.2022 - 10.2022
- Type and distribute information; organize and maintain filing systems
- Serve as the liaison between the supervisors, managers and/or executive and other company personnel
- Assist the purchasing department with vendor entries
- Provides administrative support for operations
- This includes but is not limited to Kronos timekeeping, TAP, and office duties
- Order and maintain supplies
- Perform other work-related tasks as assigned
- Comply with all NOV Company and HSE policies and procedures
Receptionist
K’s Motorsports
Humble, Tx
01.2015 - 08.2015
- Meeting and Greeting clients
- Answering and forwarding phone calls
- Sorting and distributing mail
- Keeping reception area tidy
- Run credit applications
- Assisting in variety of administrative task(coping,taking notes,faxing)
Education
High School Diploma -
Stephen F Austin High School
Houston, TX05.2010
Some College (No Degree) -
San Jacinto Community College
Houston, TXSkills
- Time management
- Customer service
- Data entry
- Communication skills
- Verbal and written communication
- Attention to detail
- Friendly and outgoing
Timeline
Customer Service Representative
My Grant Glass
03.2025 - Current
Payroll Clerk
Houston Foam Plastics
11.2023 - 08.2024
Admin Clerk
National Oilwell Varco
03.2022 - 10.2022
Office Manager/Tax preparer
MIT Multiservice
11.2021 - 02.2023
Driver
Door Dash
03.2020 - Current
Receptionist
K’s Motorsports
01.2015 - 08.2015
High School Diploma -
Stephen F Austin High School
Some College (No Degree) -
San Jacinto Community College