Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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LESLIE PEREZ

Van Nuys,CA

Summary

Versatile and results-oriented professional with a strong background in property management at Mbk Management Corp., and healthcare, exemplified by expertise in property inspections and exceptional patient care. Proven ability to enhance tenant satisfaction and patient experience, showcasing excellent communication skills and a commitment to maintaining high standards of service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level certified phlebotomy technician (CPT) position. Ready to help team achieve company goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Property Manager

Mbk Management Corp.
10.2019 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.

Phlebotomist

Encino Hospital Medical Center
07.2024 - 07.2024
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Addressed questions and concerns to educate patients on collection process and procedures.

Customer Service Cashier

Baby's R Us
08.2012 - 11.2013
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Answered product questions using knowledge of sales and store promotions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.

Education

CERTIFIED PHLEBOTOMY TECHNICIAN -

LOS ANGELES CAREER COLLEGE
Northridge, CA
06.2024

High School Diploma -

ROBERT FULTON COLLEGE PREP
Van Nuys, CA
06.2012

Skills

  • Property Management
  • Payment Collection
  • Property Inspections
  • Customer service-focused
  • Venipuncture
  • Patient Care
  • Specimen handling
  • Patient confidentiality
  • Blood collection techniques
  • Communication abilities
  • Specimen Preparation
  • Medical terminology knowledge

Certification

  • PT - Phlebotomy Technician (CPT)
  • NHA
  • BASIC LIFE SUPPORT (BLS)

Languages

Spanish
Full Professional

Timeline

Phlebotomist

Encino Hospital Medical Center
07.2024 - 07.2024

Property Manager

Mbk Management Corp.
10.2019 - Current

Customer Service Cashier

Baby's R Us
08.2012 - 11.2013

CERTIFIED PHLEBOTOMY TECHNICIAN -

LOS ANGELES CAREER COLLEGE

High School Diploma -

ROBERT FULTON COLLEGE PREP

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LESLIE PEREZ