Leslie Quiroga
San Antonio,TX
Summary
Seasoned and highly motivated Service Lead with over 10 years of hospitality experience, specializing in delivering top-tier customer service and team leadership in dynamic, high-volume environments. Skilled in supervising front-line staff, coordinating daily service operations, and ensuring consistent delivery of exceptional customer experiences. Recognized for strong leadership, effective problem-solving, and the ability to train and motivate teams to exceed service standards. Dedicated to fostering a positive, customer-focused culture and driving continuous improvement in service quality and team performance.
Overview
2026
2026
years of professional experience
Work History
Customer Service Lead
HEB Grocery Store
11.2015 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Improved team efficiency by implementing new training procedures and streamlining work processes.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
Gas Station Attendant
HEB Grocery Store
11.2015 - Current
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Built trustful relationships with customers to encourage return visits.
- Maintained inventory of all saleable items.
- Assisted with inventory management, helping to keep stock levels consistent and uptodate.
Meat Packer
HEB Grocery Store
- Packaged and attached labeling to various meat selections.
- Sanitized surfaces to maintain cleanliness of food service area.
- Organized and stored items at specific temperatures to maintain freshness.
- Ensured meat quality by properly storing and rotating products according to established guidelines.
- Maintained strict compliance with food safety regulations during all aspects of meat handling, cutting, and packaging processes.
- Optimized product shelf-life with careful monitoring of expiration dates and prompt removal of expired items from display cases.
- Improved team productivity by consistently meeting or exceeding individual performance goals in a fast-paced environment.
- Assisted management in inventory control efforts, monitoring stock levels and promptly reporting any discrepancies or shortages.
Floral Designer
HEB Grocery Store
11.2015 - Current
- Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
- Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
- Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
- Imparted knowledge on plants and flowers to customers.
- Researched latest design trends, colors, and vendor products for use in new pieces.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Curbside Shopper
HEB Grocery Store
11.2015 - Current
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Utilized technology tools such as mobile apps or handheld devices for tracking orders, updating inventory, and handling payments.
- Maximized the quality of perishable items selected by carefully inspecting produce and refrigerated goods before placing them in customers'' orders.
- Reduced wait times for customers by closely monitoring order status updates and promptly preparing items for pickup.
- Tracked substitutions and informed customers of changes.
Cross Functional
HEB Grocery Store
11.2015 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Roosevelt High School
San Antonio, TXSkills
- Cash handling
- Department operations
- Product location
- Staff training
- Team development
- Attention to detail
- Multitasking
- Critical thinking
- Clear communication
- Decision-making
- Relationship building
- Coaching and development
Timeline
Customer Service Lead
HEB Grocery Store
11.2015 - Current
Gas Station Attendant
HEB Grocery Store
11.2015 - Current
Floral Designer
HEB Grocery Store
11.2015 - Current
Curbside Shopper
HEB Grocery Store
11.2015 - Current
Cross Functional
HEB Grocery Store
11.2015 - Current
Meat Packer
HEB Grocery Store
Roosevelt High School
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