Leslie Rivera
Tucson,Arizona
Summary
Enthusiastic Administrator with 25 years of experience planning, leading and improving activities to support successful business operations. Strategic in developing policies, managing staff and vendors. Focused on motivating staff and working with diverse personality types to drive improvements. Highly dependable, ethical and a leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Performance-oriented and driven with in-depth understanding of budgets, payroll and office organization needs. Skillfully coordinate resources and administrative support to keep operations smooth and boost team productivity. Organized simultaneous office functions and directed administrative personnel to meet needs of the business owner. Key skills include exceptional customer service, commercial business awareness, flexibility in meeting business needs, teamwork cohesion with staff and customers.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Executive Administrative Assistant
Centurion- Arizona State Prison Complex
Tucson, AZ
03.2021 - Current
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Investigated topics and produced concise summaries use.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review.
Operations Supervisor/ Managing Administrator
Quail Canyon Golf Course
Tucson, Arizona
03.1992 - 01.2018
- Supervised 10 employees on day and evening shift, overseeing efficiency of Restaurant, Bar and Front desk.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Process and issue employee paychecks and statements of earnings and deductions.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Refer unresolved customer grievances to designated departments for further investigation.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Received, screened and routed incoming calls.
- Handled all incoming business and client requests for information.
- Completed bi-weekly payroll for 10 employees.
- Maintained computer and physical filing systems.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
Bank Teller
SECURITY PACIFIC BANK
Tucson, Arizona
05.1987 - 05.1990
- Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
- Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
- Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
- Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
- Process transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Education
High School Diploma -
Amphitheater High School
05.1985
Medical Terminology And Coding
LS Coding & Education LLC
Tucson04.2020
Skills
- Office administration
- Administrative support
- Scheduling
- Data Management
- Organizational skills
- Business operations
- Customer and client relations
- Employee training and development
- Social media
Certification
CPC-A 9/2020
Timeline
Executive Administrative Assistant
Centurion- Arizona State Prison Complex
03.2021 - Current
Operations Supervisor/ Managing Administrator
Quail Canyon Golf Course
03.1992 - 01.2018
Bank Teller
SECURITY PACIFIC BANK
05.1987 - 05.1990
High School Diploma -
Amphitheater High School
Medical Terminology And Coding
LS Coding & Education LLC