Lesly Nichols
Pampa,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in any industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Conner Market
12.2022 - 03.2023
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained staff on operating procedures and company services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed timely and effective replacement of damaged or missing products.
Shift Supervisor
Starbucks
08.2021 - 12.2022
- Completed cash and credit card transactions accurately using POS software.
- Completed store opening and closing procedures and balanced tills.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Created new training guidelines, and provided staff orientation and training.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
Customer Service Representative
Cefco
07.2020 - 06.2021
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed timely and effective replacement of damaged or missing products.
Cashier
Top Value
03.2016 - 05.2020
- Welcomed customers and helped determine their needs.
- Set up new sales displays each week with fresh merchandise.
- Identified and resolved discrepancies and errors in customer accounts.
- Checked personal identifications during alcohol and tobacco sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Built relationships with customers to encourage repeat business.
- Learned duties for various positions and provided backup at key times.
- Helped customers complete purchases, locate items, and join reward programs.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Education
High School Diploma -
Pampa High School
Pampa, TX05.2017
Skills
- Stocking and Replenishing
- Order Fulfillment
- Staff Training
- Sales Expertise
- Business Development Understanding
- Customer Relations
- Problem-Solving Skills
- Sensitive Information Handling
- Decision-Making Abilities
Timeline
Customer Service Representative
Conner Market
12.2022 - 03.2023
Shift Supervisor
Starbucks
08.2021 - 12.2022
Customer Service Representative
Cefco
07.2020 - 06.2021
Cashier
Top Value
03.2016 - 05.2020
High School Diploma -
Pampa High School