Lesly Pastrana
San Diego,CA
Summary
Dedicated professional with experience in guest services and healthcare, skilled in training new staff and managing daily operations. Known for exceptional customer support and initiative in maintaining safety and efficiency.
Overview
5
5
years of professional experience
Work History
Guest Service Representative
San Diego Zoo
San Diego, CA
09.2022 - 12.2025
- Greeted guests and assisted with inquiries about the park,events, and attractions.
- Applied problem solving skills to resolve customers concerns and complaints,ensuring a positive and memorable experience.
- Helped with interactive exhibits,guiding children and families through activities while ensuring safety.
- Maintained crowd control as needed.
- Trained and mentored new hires.
Certified Nursing Assistant
Carmel Mountain Rehab And Healthcare
San Diego, CA
02.2022 - 05.2022
- Daily patient care basics (bathing, feeding, grooming)
- Vital signs monitoring (temperature, pulse, respiration, blood pressure)
- Safe patient transfers & mobility (preventing falls and injuries)
- Infection control & hygiene (handwashing, PPE use)
Shift Manager
Jamba Juice
San Diego, CA
02.2021 - 10.2021
- Trained new staff on beverage preparation and customer service standards to enhance team performance.
- Supervised daily operations,optimizing team efficiency during peak hours.
- Managed inventory levels, ensuring timely restocking of supplies to meet customer demand.
- Enforced food safety regulations and cleanliness standards in the workspace.
- Assisted customers with orders and addressed inquiries effectively.
- Managed daily cash intake by counting out registers.
- Ensured completion of all opening and closing duties was completed accurately to establish guidelines.
Education
High School Diploma -
Health Sciences High Middle College
San Diego Ca 06-2022
Skills
- Customer service
- Decision making
- Punctual and reliable
- Documentation and reporting
- Imitative
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Guest Service Representative
San Diego Zoo
09.2022 - 12.2025
Certified Nursing Assistant
Carmel Mountain Rehab And Healthcare
02.2022 - 05.2022
Shift Manager
Jamba Juice
02.2021 - 10.2021
High School Diploma -
Health Sciences High Middle College