Leticia Lovell
Killeen,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Inside Sales Representative
ODP Business Solutions
Austin, TX
08.2019 - 05.2022
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.
- Used digital methods and traditional telephone approaches to generate sales leads.
- Prospected continuously for new potential customers and maintained robust conversion rate.
- Managed portfolio of over 340 accounts worth over $1.2M annually.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
Store Manager
Sprint
Austin, TX
06.2014 - 05.2019
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Assisted in promotion of 15 employees
- Partnered with vendors for local events
- Filled in as Acting District Manager
- Hired, trained and evaluated personnel in sales
- Performed statistical analyses to gather data for operational and forecast team needs.
- Rotated merchandise and displays to feature new products and promotions.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Education
Associate of Arts - Liberal Arts And Sciences
Westchester Community College
Valhalla, NY2012
Skills
- Self-Motivated
- Good Telephone Etiquette
- Teamwork and Collaboration
- Cultural Awareness
- Active Listening
- Flexible and Adaptable
- Multitasking Abilities
- Planning and Coordination
- MS Office
- Written Communication
- Critical Thinking
- Organization and Time Management
Timeline
Inside Sales Representative
ODP Business Solutions
08.2019 - 05.2022
Store Manager
Sprint
06.2014 - 05.2019
Associate of Arts - Liberal Arts And Sciences
Westchester Community College