Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leticia Villanueva

Round Rock

Summary

Excellent Administrative Assistant with proven expertise, excelling in customer service and data management. Skilled in Microsoft Office, I strive for perfection in everything I do while building strong client relationships, all with a smile on my face. A dedicated team player, always ready to learn and grow with a fantastic team.

Overview

11
11
years of professional experience

Work History

Administrative Assistant/ Cremation Specialist

ATX Cremation
11.2022 - Current
  • Assist in managing daily office operations and routines.
  • Coordinate scheduling of appointments directly with families.
  • Support preparation of reports and presentations using Microsoft Office.
  • Maintain organized filing system for documents, ensuring easy access and retrieval.
  • Respond to family inquiries via phone and email, providing accurate information promptly.
  • Facilitate communication between departments to enhance workflow efficiency including city and county agencies.
  • Assist with inventory management of office supplies, ensuring adequate stock levels.
  • Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors and families.
  • Maintain confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Deliver excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensure accurate record-keeping with diligent data entry and database management for vital company information.
  • Improve document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinate office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assist in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Maintain inventory of office supplies and placed orders.

Administrative Assistant

Affordable Burial & Cremation
02.2014 - 10.2022
  • Managed scheduling and coordination of appointments for families.
  • Assisted in maintaining accurate records of client information and service documentation.
  • Responded promptly to client inquiries via phone, email, and in-person communication.
  • Supported financial processing by preparing invoices and tracking payments for services rendered.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Maintained inventory of office supplies and placed orders.
  • Developed and maintained filing systems to ensure easy access to critical documents and information.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Education

Associates Of Applied Sciences -

Commonwealth Institute
Houston, TX
2006

High School Diploma -

Taylor High School
Taylor, TX
05.2004

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Microsoft Word and Microsoft Excel
  • Administrative support
  • File organization
  • Customer and client relations
  • Computer proficiency
  • Filing
  • Documentation, record keeping and reporting
  • Professional communication
  • Scheduling and calendar management
  • Dedicated team player
  • Professional and mature
  • Invoice processing
  • Relationship building
  • Multi-line phone systems

Timeline

Administrative Assistant/ Cremation Specialist

ATX Cremation
11.2022 - Current

Administrative Assistant

Affordable Burial & Cremation
02.2014 - 10.2022

Associates Of Applied Sciences -

Commonwealth Institute

High School Diploma -

Taylor High School

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