Healthcare professional with 3+ years of Medical Assistant experience and strong exposure to insurances workflows, patient accounts, and EMR systems. Known for accuracy, organization, and timely follow-up. seeking leverage clinical and administrative experience into Revenue Cycle Specialist role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Travis County Healthcare District
Austin, TX
09.2024 - Current
Verified patient insurance eligibility and benefits prior to appointments
Assisted with prior authorizations and coordinated with insurance providers for approvals
Maintained accurate and detailed electronic medical records (EMR)
Communicated with patients regarding insurance coverage referrals, and required documentation
Supported providers with documentation for medication administration and treatments
Ensured accuracy of patient information to prevent billing and claim errors
collaborated with clinical and administrative teams to improve workflow efficiency
Handled high-volume patient interactions while maintaining attention to detail
Business Center Specialist
HEB Grocery Store
Austin, TX
05.2022 - 01.2025
Provided first-call resolution for customer
Troubleshooting and problem solving customers issues/concerns
Efficient use in managing multiple systems and services for H-E-B (i.e, CFP, Western Union)
Implemented and communicated H-E-B policies and Federal policies that protected the company and provided proper solutions for the customer.
Education
High School Diploma -
Pflugervile High School
Pflugerville
Skills
Insurance Verification
Prior Authorizations
Electronic Medical Records (EMR)
Patient Accounts Support
Medical Documentation
Attention to Detail
Data Entry Accuracy
Healthcare Coordination
HIPAA Compliance
Microsoft Office/Excel
Understanding of medical billing process and insurance workflows