Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alexandra Hotze

Webster,MO

Summary

Dynamic and dedicated professional with a proven track record at Taco Bell, excelling in customer service and teamwork. Recognized for enhancing guest satisfaction through effective communication and organization. Skilled in multitasking and adept at managing high-pressure situations, ensuring a seamless dining experience while adhering to safety standards.

Overview

4
4
years of professional experience

Work History

Crew Member

Taco Bell
Crestwood, MO
07.2023 - Current
  • Provided exceptional customer service, ensuring a positive dining experience for all patrons.
  • Operated cash register efficiently, accurately processing transactions and handling payments.
  • Collaborated with team members to maintain cleanliness and organization in dining and kitchen areas.
  • Prepared food items according to safety and quality standards, adhering to health regulations.

Host

Chili's Restaurant
Kirkwood, MO
05.2022 - 05.2023
  • Greeted and seated guests, ensuring welcoming atmosphere and efficient flow.
  • Managed reservation system, optimizing table turnover and guest satisfaction.
  • Coordinated with servers to communicate wait times and special requests.

Host

Hacienda Mexican Restaurant
Rock Hill, MO
09.2021 - 05.2022
  • Greeted and welcomed guests, ensuring a positive first impression.
  • Managed reservations and seating arrangements to optimize guest flow.
  • Assisted in training new hosts on procedures and customer service standards.
  • Responded to guest inquiries and resolved issues promptly to enhance satisfaction.
  • Supported management by providing feedback on guest experiences and service improvements.
  • Adapted quickly to changing circumstances, demonstrating flexibility in high-pressure situations.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

Bachelor of Science - International Relations

Southeast Missouri State University
Cape Girardeau, MO
05-2027

Bachelor of Science - International Relations

University Missouri Saint Louis
Saint Louis
05-2027

High School Diploma -

Webster Groves H.S.
Webster Groves
06-2023

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management

Languages

Spanish
Limited Working

Timeline

Crew Member

Taco Bell
07.2023 - Current

Host

Chili's Restaurant
05.2022 - 05.2023

Host

Hacienda Mexican Restaurant
09.2021 - 05.2022

Bachelor of Science - International Relations

Southeast Missouri State University

Bachelor of Science - International Relations

University Missouri Saint Louis

High School Diploma -

Webster Groves H.S.