Lexie Martin
Riverview,United States
Summary
Dedicated and organized professional with experience as an Office Manager and Front Desk Coordinator. Skilled in delivering exceptional customer service, managing operations, and fostering positive client relationships. Seeking a customer service role to leverage expertise in communication, organization, and problem-solving to enhance client experiences and support business success.
Overview
3
3
years of professional experience
Work History
Office Manager
Ayu - Holistic Skincare & Wellness
Tampa, Florida
01.2024 - 11.2024
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Ensured compliance with applicable laws regarding employment practices.
Office Manager
Peak Total Health
Riverview, FL
01.2022 - 09.2023
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed office inventory and placed new supply orders.
- Reviewed files and records to obtain information and respond to requests.
- Managed, scheduled and coordinated office functions and activities for employees.
Education
Licensed Esthetician -
Aveda Institute
Brandon, FLCertified Clinical Medical Assistant -
Southern Technical College
Tampa, Florida06-2022
High School Diploma -
Newsome High School
Brandon, FL06-2021
Skills
- Policy implementation
- Scheduling
- Information protection
- Customer consulting
- Customer relations
- Complaint resolution
- Credit adjustments
- Quality assurance controls
Timeline
Office Manager
Ayu - Holistic Skincare & Wellness
01.2024 - 11.2024
Office Manager
Peak Total Health
01.2022 - 09.2023
Licensed Esthetician -
Aveda Institute
Certified Clinical Medical Assistant -
Southern Technical College
High School Diploma -
Newsome High School