Lexus Hansson
Maple Valley,washington
Summary
A highly motivated and dedicated professional with 7 years of progressive experience at Jersey Mike's, from crew member to General Manager. Proven ability to lead onboarding and training, plan engaging workplace events, and foster a positive team environment. Eager to leverage expertise in HR administrative tasks at MD2, focusing on enhancing employee experience and contributing to a thriving workplace culture.
Overview
7
7
years of professional experience
Work History
General Manager
Jersey Mike's Subs
Maple Valley, WA
04.2023 - Current
- Oversaw daily operations, ensuring adherence to quality standards and customer service excellence.
- Developed and implemented training programs for staff to enhance performance and operational efficiency.
- Managed inventory levels, optimizing supply chain processes to reduce waste and improve profitability.
- Analyzed sales data to identify trends, driving strategic initiatives for revenue growth and market expansion.
- Fostered a positive work environment, promoting team collaboration and employee engagement initiatives.
- Coordinated marketing efforts to increase brand awareness and attract new customers through local outreach programs.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Assisted in recruiting, hiring and training of team members.
Assistant Manager
Jersey Mike's Subs
Maple Valley, WA
03.2023 - 05.2023
- Implemented promotional strategies that increased sales during peak hours.
- Resolved customer complaints promptly, enhancing overall customer satisfaction ratings.
- Analyzed sales trends to inform purchasing decisions and menu offerings.
Shift Leader
Jersey Mike’s Subs
Maple Valley, WA
09.2019 - 03.2023
- Supervised team of 10+ staff, ensuring adherence to operational standards and protocols.
- Trained new employees on efficient workflow practices and safety procedures.
- Resolved customer complaints swiftly, enhancing overall satisfaction and loyalty.
- Completed cash and credit card transactions accurately using POS software.
Crew Member
Jersey Mike's Subs
Maple Valley, WA
09.2018 - 09.2019
- Provided excellent customer service during high-volume periods, ensuring satisfaction and timely order fulfillment.
- Maintained cleanliness and organization of the work area, adhering to health and safety standards.
- Assisted in training new crew members on operational procedures and best practices.
Education
High School Diploma -
Tahoma Senior High School
Maple Valley, WA06.2021
Skills
Operational management
Staff training
Conflict resolution
Leadership and team building
Staff training/development
Problem resolution
Team player
Efficient multi-tasker
Timeline
General Manager
Jersey Mike's Subs
04.2023 - Current
Assistant Manager
Jersey Mike's Subs
03.2023 - 05.2023
Shift Leader
Jersey Mike’s Subs
09.2019 - 03.2023
Crew Member
Jersey Mike's Subs
09.2018 - 09.2019
High School Diploma -
Tahoma Senior High School