Leyda Lopez-Hernandez
Moultrie,GA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Customer Service Staff Member
Publix
Moultrie
05.2022 - 08.2024
- Greeted customers, answered inquiries and resolved customer complaints in a timely manner.
- Provided product information to customers and addressed all questions promptly and knowledgeably.
- Handled cash transactions accurately by following established procedures.
- Assisted customers with locating products throughout the store.
- Processed returns efficiently and effectively according to company policy.
- Operated point-of-sale terminals, scanners and other equipment to complete customer transactions.
- Trained new employees on company policies, job duties, and performance expectations.
General Merchandiser
Target
Valdosta, Georgia
11.2020 - 09.2022
- Developed and implemented merchandising strategies to increase sales.
- Conducted market research to identify customer needs and preferences.
- Organized product displays in retail stores according to company guidelines.
Education
Bachelor of Science - Nursing
Valdosta State University
Valdosta, GA12-2026
High School Diploma -
Colquitt County High School
Norman Park, GA05-2021
Skills
- Complaint Handling
- POS Software
- Paperwork Processing
- Inbound and Outbound Calling
- Scheduling
- Microsoft Outlook
- Customer Service
- High-energy attitude
- Order Fulfillment
- Staff Training
Timeline
Customer Service Staff Member
Publix
05.2022 - 08.2024
General Merchandiser
Target
11.2020 - 09.2022
Bachelor of Science - Nursing
Valdosta State University
High School Diploma -
Colquitt County High School