Leyla-Anne (Louie) San Nicolas
Tacoma
Summary
Results-driven Floor Manager skilled in team coordination and training. Implemented quality control measures to uphold food safety and cleanliness. Supervised daily operations to enhance customer satisfaction and team performance. Led staff training and task coordination to optimize service efficiency while maintaining a safe, compliant environment.
Overview
4
4
years of professional experience
Work History
Floor Manager
McDonald's
Tacoma
05.2026 - Current
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Coordinated with kitchen staff to ensure timely food preparation and delivery.
- Maintained a safe, clean and organized floor environment.
- Implemented quality control measures to maintain food safety and cleanliness.
- Fostered a cooperative environment to enhance project outcomes among team members by encouraging collaboration on projects or initiatives.
- Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
- Assigned tasks to team members in accordance with their skillset.
Childcare
Liza O'Connor
11.2022 - Current
- Provided childcare for several families.
- Provide childcare for several families upon request
- Includes special needs and infant care
- Ensure safety and a secure environment for children
- Collaborated with other nannies or family members who provided childcare services.
- Performed light housekeeping duties related to childcare, maintaining a clean and organized environment for children.
Crew Trainer
McDonalds
05.2024 - 05.2026
- Trained new crew members on restaurant procedures and customer service skills.
- Greeted customers, took orders, and operated register to provide efficient service
- Preparing food, ensuring food safety rules are followed
- Keeping the restaurant clean and organized. ensuring items are stocked
Education
High School -
Henry Foss High School
Tacoma, WA06-2025
Skills
- Floor management
- Quality control
- Food safety compliance
- Store maintenance
- Team coordination
- Time management
- Sales development
- Team leadership and supervision
- Health and safety
- Inventory management
- Conflict resolution
- Operational efficiency
- Leadership skills
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 7 staff members.
- Achieved effective work environment through communicating between the service and kitchen crew, rotating between constructive criticism and encouragement.
Hobbies and Interests
- Hand Crafting
- Sewing
- Current Pursuing Language: ASL
- Cosmetology
- Graphic Design
References
Megan Garcia // General Manager
P: +1 360 878 5442
E: Megan.Garcia@us.stores.mcd.com
Skills
Customer service , Strong verbal and written communication , Innovative problem solver , Proficiency with Technical Issues , Energy and enthusiasm , Employee training , Team leadership and supervision
Timeline
Floor Manager
McDonald's
05.2026 - Current
Crew Trainer
McDonalds
05.2024 - 05.2026
Childcare
Liza O'Connor
11.2022 - Current
High School -
Henry Foss High School