Leylah Matew
San Antonio
Summary
Results-oriented Parts Sales Manager experienced in customer service, operations management, and staff training. Developed effective merchandising strategies and resolved customer issues, driving satisfaction and loyalty. Committed to optimizing inventory management and enhancing customer experiences through strong problem-solving and communication skills.
Overview
1
1
Language
3
3
years of professional experience
Work History
Parts Sales Manager
AutoZone
San Antonio, TX
08.2023 - Current
- Collaborated with suppliers to negotiate pricing and improve procurement efficiency for auto parts.
- Managed inventory levels to optimize product availability and minimize stockouts.
- Trained and mentored sales associates on customer service best practices and product knowledge.
- Implemented promotional campaigns that enhanced customer engagement and drove revenue growth.
- Analyzed sales trends to develop effective merchandising strategies that increased parts visibility.
- Resolved customer issues efficiently, ensuring high levels of satisfaction and loyalty.
- Trained new staff on computer operation protocols and best practices.
- Trained new staff on call handling protocols and customer service best practices.
- Resolved escalated issues by employing active listening and problem-solving techniques.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Por Vida Academy
San Antonio, TX05-2024
Skills
- Stock management
- Customer satisfaction
- Operations management
- Customer satisfaction improvement
- Customer service
- Staff training
- Sales documentation
- Problem-solving
- Time management
- Team leadership
- Excellent communication
- Written communication
Accomplishments
- Supervised team of [16] staff members.
- Documented and resolved [customers information] which led to [satisfied customers].
- Achieved [happy customers] through effectively helping with [escalated situations].
Languages
Spanish
Limited Working
Timeline
Parts Sales Manager
AutoZone
08.2023 - Current
High School Diploma -
Por Vida Academy