Leyshanis Sanchez
Philadelphia,PA
Summary
Dynamic professional with a proven track record in customer service and behavior management, demonstrated at Sheraton Great Valley Hotel by enhancing guest satisfaction and resolving issues promptly. Skilled in multitasking and effective problem-solving, adept at providing top-notch support in fast-paced environments. Excelled in teamwork, showing initiative and a strong work ethic across diverse roles.
Experienced with providing exceptional guest services and ensuring welcoming environment. Utilizes strong communication and problem-solving skills to address guest needs effectively. Track record of fostering positive guest experiences and maintaining high service standards.
Overview
4
4
years of professional experience
Work History
Resident Services Coordinator
Matson Mill
Conshohocken, PA
10.2024 - Current
- Developed strong relationships with community partners to enhance available resources for residents.
- Served as a liaison between property management staff and residents to address concerns effectively before escalating issues higher up in the organization.
Concierge
Planned Companies
Conshohocken, PA
08.2024 - 10.2024
- Log packages.
- Buzz people in to the building.
- Monitor cameras.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Hotel Front Desk Agent
Sheraton Great Valley Hotel
Malvren Pa
04.2021 - 07.2024
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Collected room deposits, fees, and payments.
- Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Managed a high volume of incoming calls professionally while maintaining an exceptional level of customer service.
Paraprofessional
GHR
Coatesville, PA
10.2022 - 08.2023
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
Education
High School Diploma -
Twin Valley
Morgantown, PA06-2017
Skills
- Customer service
- Initiative-taking
- Behavior management
- Highly adaptable
- Reservation management
- Teamwork orientation
- Small group and individual assistance
- Strong work ethic
- Excellent multitasking
- Effective problem solving
Languages
Spanish
Native or Bilingual
Timeline
Resident Services Coordinator
Matson Mill
10.2024 - Current
Concierge
Planned Companies
08.2024 - 10.2024
Paraprofessional
GHR
10.2022 - 08.2023
Hotel Front Desk Agent
Sheraton Great Valley Hotel
04.2021 - 07.2024
High School Diploma -
Twin Valley