Lia Marte
El Paso,TX
Summary
Detail-oriented professional with proven experience in patient scheduling and administrative support. Known for enhancing customer experiences and maintaining organized workflows. Committed to contributing to effective team collaboration and efficient communication.
Overview
2021
2021
years of professional experience
Work History
Unit Secretary
Kindred Hospital Indianapolis North
Indianapolis, Indiana
08.2019 - 01.2021
- Coordinated patient scheduling by managing appointments and ensuring timely updates to medical staff.
- Maintained medical records by filing and organizing patient information.
- Assisted in appointment confirmation calls, reducing cancellations and enhancing patient attendance rates.
- Processed incoming and outgoing correspondence efficiently, ensuring timely communication across teams.
- Provided administrative support tasks, including photocopying and faxing important documents for clinical staff.
- Trained new staff on office procedures and protocols to ensure seamless integration into the team.
- Executed clerical tasks with attention to detail, contributing to improved office workflow and patient management.
- Organized patient files and documentation for easy access by healthcare providers during consultations.
- Greeted visitors and patients in a courteous and friendly manner.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
- Transcribed doctors' orders, including medication and lab test requests.
- Organized laboratory specimens for pick-up by courier service.
- Maintained a clean and organized front desk and reception area.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
Sales Associate
Citi Trends
Indianapolis, Indiana
- Assisted customers in locating products and enhancing their shopping experience.
- Maintained organized inventory displays to facilitate product accessibility.
- Managed stock levels and replenished merchandise to ensure product availability.
- Supported visual merchandising efforts to maintain appealing store aesthetics.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
Caterer
Sodexo Food Service
Hanover, IN
- Executed timely food delivery and setup at event venues, ensuring a seamless guest experience.
- Resolved client concerns promptly, enhancing customer satisfaction and retention.
- Conducted quality checks on food presentations to uphold Sodexo's high standards.
- Adhered strictly to health regulations when storing, handling, cooking, and serving foods at catered functions.
- Maintained cleanliness of kitchen area before, during and after catered events.
Assistant Teacher
PromiseTown Daycare
Indianapolis, Indiana
- Assisted in daily classroom activities to foster a nurturing learning environment.
- Supported children in developing social skills through guided play and group interactions.
- Prepared educational materials and resources to enhance lesson delivery.
- Encouraged participation in activities by creating an engaging and inclusive atmosphere.
- Maintained cleanliness and organization of classroom supplies and materials.
- Promoted positive behavior management strategies to support student engagement.
- Adapted activities to meet diverse learning styles and developmental levels.
- Helped maintain a safe and orderly learning environment.
Shift Leader
Riviera Club
Indianapolis, Indiana
- Facilitated effective communication between team members to enhance workflow and service delivery.
- Monitored inventory levels and coordinated restocking efforts to ensure product availability.
- Trained and mentored new staff on operational procedures and customer service standards.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Delegated tasks to employees and monitored activities and task completion.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
Cook
Sodexo Food Service
Hanover, IN
- Prepared a variety of meals while adhering to established recipes and presentation standards.
- Collaborated with team members to enhance service speed and ensure timely meal delivery.
- Monitored food safety compliance to maintain health regulations and prevent contamination.
- Calibrated cooking equipment to ensure precise temperature control and consistent food quality.
- Executed daily cleaning routines to uphold hygiene standards and maintain a tidy workspace.
- Conducted regular inventory checks to identify shortages and order necessary supplies.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Carried pans and trays of food to and from work stations, stove, and refrigerator.
Education
Bachelor of Arts - Sociology
Hanover College
Hanover, Indiana05-2019
Skills
- Medical record management
- Patient scheduling
- Document processing
- Appointment coordination
- HIPAA compliance
- Customer service
Timeline
Unit Secretary
Kindred Hospital Indianapolis North
08.2019 - 01.2021
Sales Associate
Citi Trends
Caterer
Sodexo Food Service
Assistant Teacher
PromiseTown Daycare
Shift Leader
Riviera Club
Cook
Sodexo Food Service
Bachelor of Arts - Sociology
Hanover College