Lia Reeves
Lebanon,TN
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Cracker Barrell Old Country Store
01.2022 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Manager
Sonics Drive In
06.2020 - 11.2022
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
Server
Sonics Drive In
01.2016 - 11.2022
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with kitchen staff to ensure timely delivery of meals, resulting in satisfied customers.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
Education
Bachelor of Science - Business Administration And Management
Middle Tennessee State University
Murfreesboro, TN05.2026
Associate of Applied Science - Business Administration And Management
Volunteer State Community College
Gallatin, TN05.2022
Skills
- Table Setting
- Order delivery practices
- Safe Food Handling
- Table Bussing
- Guest Engagement
- Strong Work Ethic
Certification
ServSafe
Timeline
Server
Cracker Barrell Old Country Store
01.2022 - Current
Manager
Sonics Drive In
06.2020 - 11.2022
Server
Sonics Drive In
01.2016 - 11.2022
Bachelor of Science - Business Administration And Management
Middle Tennessee State University
Associate of Applied Science - Business Administration And Management
Volunteer State Community College