Liana Pichardo
San Antonio,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Conduent Business Services
04.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Stocking Associate
Walmart
06.2021 - 03.2023
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Answered queries and concerns and assisted customers with product selections.
- Completed floor replenishment to guarantee customer satisfaction and size availability.
Assistant Manager
Bill Miller Bar-B-Que
10.2016 - 06.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed strategy to increase sales and drive profits.
Education
High School Diploma -
Harmony Science Academy
8505 Lakeside Parkway 06.2016
Skills
- Stocking and Replenishing
- Multi-Line Telephone Operation
- Lotus Notes
- Project Management Abilities
Timeline
Customer Service Representative
Conduent Business Services
04.2023 - Current
Stocking Associate
Walmart
06.2021 - 03.2023
Assistant Manager
Bill Miller Bar-B-Que
10.2016 - 06.2022
High School Diploma -
Harmony Science Academy
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