Libby Freeze
Tyler,TX
Summary
Experienced receptionist with a proven track record of delivering outstanding virtual and in-person customer service. Adept at handling calls, managing appointments, and maintaining accurate records with discretion. Looking for a remote administrative or customer service role that leverages strong communication skills and commitment to excellence.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Best Western Hotel
10.2023 - 07.2024
- Provided information about club facilities, activities, and services to enhance guest engagement.
- Assisted in resolving member inquiries and complaints promptly, fostering a welcoming environment.
- Implemented feedback mechanisms to gather guest insights for continuous service improvement initiatives.
Front Desk Receptionist
Nails By Lee
10.2021 - 08.2023
- Maintained front desk organization, ensuring all materials and resources were readily available for staff and guests.
- Scheduled appointments and coordinated events, enhancing member experience through effective communication.
- Assisted in resolving member inquiries and complaints promptly, fostering a welcoming environment.
Front Desk Receptionist
Emerald Bay Country Club
06.2019 - 09.2021
- Welcomed guests and managed check-in/check-out processes to ensure positive first impressions.
- Answered multi-line phone system, routing calls efficiently to appropriate departments.
- Scheduled appointments and coordinated events, enhancing member experience through effective communication.
Education
High School Diploma -
05-2019
Skills
- Data entry
- Telephone etiquette
- Skilled in microsoft excel
Timeline
Front Desk Receptionist - Best Western Hotel
10.2023 - 07.2024
Front Desk Receptionist - Nails By Lee
10.2021 - 08.2023
Front Desk Receptionist - Emerald Bay Country Club
06.2019 - 09.2021
Cumberland Academy High School - High School Diploma,