Liberty Brown
Florence,AL
Summary
Knowledgeable Desired Position with proven track record in overseeing daily operations and ensuring top-notch customer service. Successfully managed team dynamics and streamlined processes to enhance efficiency. Demonstrated leadership and communication skills, fostering collaborative and productive work environment.
Overview
5
5
years of professional experience
Work History
Barista Shift Supervisor
Good Vibe Nutrition
Florence, AL
04.2025 - Current
- Supervised daily operations, ensuring efficient workflow and high-quality service standards.
- Trained and mentored new baristas on beverage preparation techniques and customer service excellence.
- Managed inventory levels, coordinating with suppliers to maintain stock of ingredients and equipment.
- Implemented process improvements, enhancing order accuracy and reducing wait times during peak hours.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Manager
Magnolia Soap
Florence,AL
03.2024 - 03.2025
- Oversaw daily operations, ensuring adherence to quality standards and safety protocols.
- Developed and implemented training programs to enhance team performance and efficiency.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Coordinated scheduling and workflow allocation to optimize productivity across departments.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Hostess
Applebees Bar and Grill
Florence, AL
05.2022 - 07.2023
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system efficiently to optimize seating arrangements.
- Assisted with menu inquiries and special requests, enhancing guest experience.
- Collaborated with servers to streamline service during peak hours.
- Maintained cleanliness and organization of front-of-house areas consistently.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Receptionist
Ooh Lala Salon and Spa
Florence, AL
01.2021 - 05.2022
- Managed appointment scheduling and client inquiries efficiently.
- Provided exceptional customer service, ensuring a welcoming atmosphere for clients.
- Coordinated daily operations, supporting staff with administrative tasks as needed.
- Processed payments and maintained accurate financial records for transactions.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Education
No Degree - Health Sciences
Northwest Shoals Community College
Tuscumbia, ALNo Degree - Health Sciences
Wallace State Community College
Hanceville, ALHigh School Diploma -
Central High School
Florence05.2022
Skills
Cleanliness maintenance
Barista training
Cash handling accuracy
Drink preparation speed
Staff motivation
Scheduling coordination
Adaptability to change
POS system operation
Customer service
Team collaboration
Data entry software
Opening and closing procedures
Timeline
Barista Shift Supervisor
Good Vibe Nutrition
04.2025 - Current
Manager
Magnolia Soap
03.2024 - 03.2025
Hostess
Applebees Bar and Grill
05.2022 - 07.2023
Receptionist
Ooh Lala Salon and Spa
01.2021 - 05.2022
No Degree - Health Sciences
Northwest Shoals Community College
No Degree - Health Sciences
Wallace State Community College
High School Diploma -
Central High School