Ligia Antillon
North Hollywood ,CA
Summary
Dynamic leader with proven expertise in customer service management and team leadership, honed at Zankou Chicken. Excelled in staff development and operations support, driving efficiency and maintaining high satisfaction levels. Skilled in creative problem-solving and POS system operation, consistently delivering results by fostering team collaboration and leveraging strong communication skills.
Overview
16
16
years of professional experience
Work History
Shift Leader
Homestate
Sherman Oaks, CA
02.2021 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Assistant Store Manager
Zankou Chicken
Van Nuys, CA
02.2011 - 08.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Rotated merchandise and displays to feature new products and promotions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Created and maintained safe and secure work environments for employees.
Cashier
Robbie Mac’s Pizza
Van Nuys, CA
04.2008 - 02.2011
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
AA And AS And Graphic Design Certificate - Art
Pasadena City College
Pasadena, CA06.2005
High School Diploma -
Blair High School,
Pasadena, CA06.2000
Skills
- Production Reporting
- Customer Service Management
- Operations Support
- Equipment Troubleshooting
- Positive Attitude
- Team Leadership
- Staff Development
- Team Collaboration and Leadership
- Flexible Schedule
- Problem-Solving
- Assigning Work
- Employee Scheduling
- Team motivation
- Role Modeling
- Client Support
- Strong verbal and written communication
- Creative Problem-Solving
- Inventory Counts
- POS System Operation
- Cash Handling
- Staff Training and Development
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Shift Leader
Homestate
02.2021 - Current
Assistant Store Manager
Zankou Chicken
02.2011 - 08.2020
Cashier
Robbie Mac’s Pizza
04.2008 - 02.2011
AA And AS And Graphic Design Certificate - Art
Pasadena City College
High School Diploma -
Blair High School,