Summary
Overview
Work History
Education
Skills
Harry Potter fanatic.
Languages
Timeline
Generic

Lilia Borbon

Marana,AZ

Summary

Professional Dental Receptionist with experience managing front desk operations for heavily trafficked offices. Detail-oriented in chart preparation, following established protocol for records retention and security. Collaborative team member, maintaining positive communication and friendly nature. Self motivated work ethic to perform effectively in independent of team environments.

Overview

19
19
years of professional experience

Work History

Dental Front Office Receptionist

MHC Healthcenter
11.2017 - Current
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Helped patients complete necessary dental forms and documentation.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Completed new patient registrations in software to create accurate and comprehensive records.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.

Fiancial Center Operations Manager

Bank of America
02.2005 - 05.2017
  • Managed work and performance of more than 6 employees.
  • Checked facility, employee work and service levels to maintain compliance with company and industry standards.
  • Work effectively with diverse team to accomplish daily objectives and meet long term goals.
  • Enhance customer satisfaction with fast, knowledgeable service.
  • Approached and solved work problems with initiative and sound judgement.
  • Maintained full compliance with legal, health and safety regulations.

Education

Santa Cruz High School
Nogales
05.2003

Skills

  • Dental Terminology
  • Patient Scheduling
  • HIPAA Compliance
  • Cash Reconciliation
  • Insurance Verification
  • Office Opening and Closing
  • Payment Processing
  • Service Oriented
  • Phone and Email Etiquette
  • Punctual and Reliable
  • Excellent Multitasking Capability
  • Appointment Scheduling

Harry Potter fanatic.

Love reading any and all books, especially Harry Potter series!

Languages

Spanish
Native or Bilingual

Timeline

Dental Front Office Receptionist

MHC Healthcenter
11.2017 - Current

Fiancial Center Operations Manager

Bank of America
02.2005 - 05.2017

Santa Cruz High School

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Lilia Borbon