Lilia Brown
St. Petersburg
Summary
Accomplished store manager with a track record of enhancing team performance and driving profitability. Expertise in sales strategy, vendor negotiation, and staff training resulted in a 40% profit increase. Focused on fostering a positive work environment and optimizing operational efficiency through market analysis and recognition programs.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Store Manager
King Price Solutions LLC
St. Petersburg
04.2021 - Current
- Transformed underperforming team, boosting productivity and improving morale.
- Fostered safe and secure work environment while upholding store facility standards.
- Introduced recognition programs and social activities that motivated sales staff.
- Increased profit by 40% and reduced costs by 10% through strategic hiring over 10 months.
- Analyzed market trends to drive high sales performance for the company.
- Demonstrated organizational skills by consistently meeting deadlines and achieving team objectives.
- Trained retail staff regularly, enhancing sales volume through skill development.
- Managed vendor relationships and negotiated agreements for independent buying group pricing.
Customer Service Assistant
Great Space Management and Leasing Inc
St. Petersburg
03.2019 - 04.2021
- Assisted customers with orders over phone, utilizing product knowledge for optimal selections.
- Developed strong client relationships through exceptional service and support.
- Received positive feedback on social media for outstanding customer service performance.
- Organized and updated client information, improving data accuracy for customer interactions.
- Tracked company traffic and inventory records, ensuring accurate information for operational decisions.
- Maintained consistent social media presence, increasing brand visibility and customer engagement.
- Conducted monthly market surveys via Facebook and Instagram to gather insights.
- Collaborated on website development to improve online engagement.
Marketing Specialist
Top Shelf Marketing
Tampa
01.2015 - 02.2019
- Streamlined operations by identifying improvement areas and implementing suggestions that enhanced workflow.
- Trained new team members while managing a team of 10 for optimal performance.
- Oversaw marketing campaigns, monitoring traffic metrics for Southern Ford.
- Updated website content and marketing advertisements to enhance visibility.
- Created engaging social media initiatives that connected with potential leads, increasing brand awareness.
- Executed projects in alignment with project manager's goals, ensuring timely delivery and adherence to objectives.
- Designed custom graphics, logos, banners, business cards, and flyers for promotional use.
Campaign Marketing Coordinator
Advantage Solutions
Irvine
07.2013 - 01.2015
- Analyzed market trends to adapt strategies to evolving conditions.
- Developed social media initiatives that strengthened customer-brand connection.
- Reviewed social media presence and managed content to uphold positive online reputation.
- Cultivated favorable public image to enhance sales and brand awareness.
- Recommended activities and venues for events to drive engagement and satisfaction.
Education
Bachelor of Science - Marketing
University of South Florida
St. Petersburg, Florida01-2021
Associates of Arts - General Studies
Cuyahoga Community College
Cleveland, OH01-2017
Field Studies in English Language and Literature
Leeds High School
Great Britain01-2011
High School Diploma -
Herschelschule Ganztagsgymasium
Hanover, Germany01-2010
Skills
- Store operations
- Sales strategy and planning
- Inventory control
- Vendor negotiation
- Staff training
- Customer relationship management
- Market analysis
Certification
- MS Excel
- MS Outlook
- QuickBooks
- Hospitality and Tourism Management
- Social Media Marketing Certificate
Languages
native and fluent
Languages
English
Professional
German
Professional
Russian
Professional
Timeline
Store Manager
King Price Solutions LLC
04.2021 - Current
Customer Service Assistant
Great Space Management and Leasing Inc
03.2019 - 04.2021
Marketing Specialist
Top Shelf Marketing
01.2015 - 02.2019
Campaign Marketing Coordinator
Advantage Solutions
07.2013 - 01.2015
Bachelor of Science - Marketing
University of South Florida
Associates of Arts - General Studies
Cuyahoga Community College
Field Studies in English Language and Literature
Leeds High School
High School Diploma -
Herschelschule Ganztagsgymasium