Lilia Ocando
PLANO,Texas
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
Crew Member
Chipotle
Plano, TX
10.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Complied with all health and safety regulations while performing job duties.
Crew Member
Mi Cocina Restaurants
PLANO, Texas
04.2023 - 03.2024
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Ensured compliance with company policies and procedures throughout the team.
- Monitored team performance against targets, taking corrective action where necessary.
Education
Bachelor of Science - Business Administration And Management
Dr. Rafael Belloso Chacín Private University
Venezuela04-1995
Skills
- Customer Service
- Customer Engagement
- Health Code Compliance
- Creativity and Innovation
- Integrity and Honesty
- Company standards
- Initiative and Self-Motivation
- Problem-Solving
- Team Contributions
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Crew Member
Chipotle
10.2023 - Current
Crew Member
Mi Cocina Restaurants
04.2023 - 03.2024
Bachelor of Science - Business Administration And Management
Dr. Rafael Belloso Chacín Private University