Lilian Sobrino
Laredo
Summary
Dynamic and results-driven professional with extensive experience in customer service and crew leadership at Raising Cane's. Proven ability to enhance team performance and optimize workflow through effective communication and problem-solving. Skilled in multitasking and maintaining high standards of food safety, ensuring customer satisfaction in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Crew Member
Raising Cane's
07.2024 - Current
- Assisted in maintaining cleanliness and organization of work area.
- Learned operational procedures for food preparation and service.
- Supported team members during high-volume service periods.
- Engaged with customers to ensure satisfaction and address inquiries.
- Followed safety protocols while handling kitchen equipment and tools.
- Adapted quickly to changing priorities in a fast-paced environment.
- Worked front counter, drive-thru and other areas.
- Participated in training sessions to enhance product knowledge and skills.
- Took orders, prepared meals, and collected payments.
Crew Member
McDonald's
06.2019 - 06.2021
- Trained new crew members on operational procedures and customer service protocols.
- Monitored inventory levels, reporting shortages to management proactively.
- Maintained cleanliness of workstations and dining areas, promoting a hygienic environment.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Crew Member
Panda Express
08.2023 - 05.2024
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Operated kitchen equipment efficiently, adhering to safety and sanitation standards.
- Assisted in food preparation and assembly, maintaining quality control throughout processes.
- Collaborated with team members to optimize workflow during peak hours.
- Handled cash transactions accurately and efficiently at the register.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Production Associate
CFAN
04.2023 - 08.2023
- Operated and maintained production equipment to ensure continuous workflow.
- Collaborated with team members to achieve daily production targets and maintain quality standards.
- Conducted quality inspections on products to identify defects and ensure compliance with specifications.
- Used equipment properly to avoid workplace hazards or injuries.
- Organized work to meet demanding production goals.
- Prepared materials for assembly work to keep workflows running smoothly.
Crew Leader
Orange Leaf Frozen Yogurt
10.2022 - 04.2023
- Trained new crew members on operational procedures and customer service standards.
- Managed daily store operations, ensuring adherence to quality and safety protocols.
- Supervised team performance, providing guidance and support to enhance productivity.
- Implemented inventory management processes to maintain optimal stock levels.
- Conducted regular equipment checks, ensuring functionality and compliance with health regulations.
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
Daycare Worker
First United Methodist Daycare
03.2022 - 11.2022
- Supervised daily activities to ensure child safety and engagement.
- Assisted in planning and implementing age-appropriate educational activities.
- Monitored children's behavior, providing guidance and support as needed.
- Collaborated with parents to discuss children's progress and development.
- Maintained a clean, organized, and welcoming environment for children.
- Developed positive relationships with children to foster a nurturing atmosphere.
Crew Trainer
Vitality Bowls
06.2022 - 10.2022
- Trained new crew members on operational procedures and product knowledge.
- Ensured compliance with food safety standards and company policies.
- Monitored daily operations for efficiency and quality assurance.
- Assisted in inventory management and stock rotation processes.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Production Associate
Amazon
02.2022 - 10.2022
- Assisted in training new associates on safety protocols and operational procedures for a safe work environment.
- Implemented process improvements that enhanced overall productivity within the team.
- Documented production activities accurately to support inventory management and reporting requirements.
- Monitored inventory levels and restocked supplies as needed to optimize production efficiency.
Delivery Driver
Pizza Hut
06.2021 - 02.2022
- Delivered orders promptly to ensure customer satisfaction and repeat business.
- Navigated delivery routes efficiently, optimizing travel time and fuel usage.
- Maintained vehicle cleanliness and safety standards to comply with company policies.
- Communicated effectively with team members to coordinate order processing and deliveries.
- Managed cash transactions accurately, ensuring secure handling of payments.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
Education
High School Diploma -
United High School
Laredo, TXSkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Flexible schedule
- Integrity and honesty
- Verbal and written communication
- Learning agility
- Crew leadership
- Resilience and persistence
Languages
Spanish
Native or Bilingual
Timeline
Crew Member
Raising Cane's
07.2024 - Current
Crew Member
Panda Express
08.2023 - 05.2024
Production Associate
CFAN
04.2023 - 08.2023
Crew Leader
Orange Leaf Frozen Yogurt
10.2022 - 04.2023
Crew Trainer
Vitality Bowls
06.2022 - 10.2022
Daycare Worker
First United Methodist Daycare
03.2022 - 11.2022
Production Associate
Amazon
02.2022 - 10.2022
Delivery Driver
Pizza Hut
06.2021 - 02.2022
Crew Member
McDonald's
06.2019 - 06.2021
High School Diploma -
United High School