Summary
Overview
Work History
Education
Skills
Languages
Timeline
Receptionist

Liliana Illan

San Fernando,CA

Summary

Disciplined professional experienced in document management and time management. Offers skills in recordkeeping, knowledge of information security practices and background in office standards. Looking to put knowledge and abilities to good use in clerical position focused on information and document oversight.

Overview

3
3
years of professional experience

Work History

Receptionist

Gallery Drywall
Simi Valley, CA
05.2020 - 12.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Managed multiple tasks and met time-sensitive deadlines.

Customer Service Representative

Unique Vintage
Burbank, CA
03.2019 - 01.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Legal Assistant

Los Angeles County Superior Court
San Fernando, CA
08.2016 - 06.2017
  • Handled office scheduling and made notes for deadlines, motions and other important dates.
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Scheduled appointments, court appearances and depositions for busy law firm.
  • Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
  • Developed positive working relationship with courts, clients, law enforcement members and attorneys.

Education

High School Diploma -

San Fernando Senior High School
San Fernando, CA
06.2017

Skills

  • Call Answering and Routing
  • Data Entry and Database Software
  • Customer Complaint Resolution
  • Greeting and Seating Clients
  • Flexible and Adaptable
  • Responsible
  • Microsoft Office
  • MS Word
  • MS Excell
  • MS Powerpoint
  • 60 WPM
  • SEO

Languages

Spanish
Native or Bilingual

Timeline

Receptionist

Gallery Drywall
05.2020 - 12.2021

Customer Service Representative

Unique Vintage
03.2019 - 01.2020

Legal Assistant

Los Angeles County Superior Court
08.2016 - 06.2017

High School Diploma -

San Fernando Senior High School

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