Lily Navarrete
Colcord,OK
Summary
Dynamic barista shift supervisor at 7 Brew, skilled in barista training and cash handling accuracy. Cultivated a positive team environment and enhanced customer satisfaction through attentive service and effective problem-solving. Recognized for optimizing staffing patterns and implementing strategies that improved service speed and cleanliness standards.
Overview
4
4
years of professional experience
Work History
Barista Shift Supervisor
7 Brew
02.2023 - Current
- Trained team members in barista skills, cash handling procedures, and company policies for consistent team performance.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Loan Collector
World Finance
03.2021 - 02.2023
- Participated in training opportunities to stay current on industry best practices and regulatory changes affecting collections efforts.
- Documented all interactions with borrowers accurately in the company''s database system for seamless handover between team members.
- Contributed to ongoing process improvement initiatives within the department, suggesting innovative ideas for enhanced performance outcomes.
- Demonstrated empathy while maintaining firmness when dealing with challenging collection scenarios, balancing compassion with professionalism.
Education
High School Diploma -
Gentry High School
Gentry, AR05.2019
Skills
- Cleanliness maintenance
- Barista training
- Cash handling accuracy
- Drink preparation speed
Timeline
Barista Shift Supervisor
7 Brew
02.2023 - Current
Loan Collector
World Finance
03.2021 - 02.2023
High School Diploma -
Gentry High School
Similar Profiles
Travis ChandlerTravis Chandler
Shift Manager at 7 Brew Coffee, BREW CREW, LLCShift Manager at 7 Brew Coffee, BREW CREW, LLC
Taylor GambleTaylor Gamble
Barista Shift Lead at 7 BrewBarista Shift Lead at 7 Brew
Jocelyn MinifieJocelyn Minifie
Barista at 7 BrewBarista at 7 Brew
Kirstin AhrensKirstin Ahrens
Patient Care Technician at Northwest Medical Center - BentonvillePatient Care Technician at Northwest Medical Center - Bentonville
Reece BusterReece Buster
Assembly Line Worker at Mid America Cabinet RefacingAssembly Line Worker at Mid America Cabinet Refacing