Lilianis Ramirez
Miami,FL
Summary
Starting from cashier to General Manager in 4 years, highly motivated with success in the implementation of strategic approaches to boost profitability and sales. Recognized for excellence in performance in operations and customer service. Successful in motivating, training and developing team members to boost profitability in a highly competitive environment.
Overview
3
3
years of professional experience
Work History
General Manager
Pollo Tropical
Miami, FL
06.2023 - Current
- Oversaw daily operations and ensured compliance with company policies.
- Managed staff scheduling and maintained optimal workforce levels.
- Coordinated training programs to enhance team performance and service quality.
- Resolved customer complaints promptly to ensure positive dining experiences.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
Skills
- Staff management
- Operations oversight
- Training coordination
- Payroll administration
- Customer service
Timeline
General Manager
Pollo Tropical
06.2023 - Current