Summary
Overview
Work History
Education
Skills
Languages
Software
Timeline
CustomerServiceRepresentative

Lilian Yaneth Colman

Austin,TX

Summary

Accomplished Manager with a proven track record at Cash Pawn America, enhancing team performance and customer satisfaction through expert scheduling and conflict resolution. Skilled in data collection and information security, I excel in driving results and maintaining high-quality standards. My approach combines strategic thinking with a focus on achieving tangible outcomes.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Car Max
02.2023 - 09.2024
  • Responded to customer requests for products, services, and company information.
  • Maintained up-to-date knowledge of product and service changes.
  • Managed timely and effective replacement of damaged or missing products.
  • Cross-trained and provided backup support for organizational leadership.

Manager

Cash Pawn America
03.2022 - 02.2023
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Education

Austin Community College
Austin, TX
03.2016

High School Diploma -

Lanier High School
Austin, TX
06.2009

Skills

  • Data Collection
  • Information Security
  • Scheduling
  • Appointment Scheduling

Languages

Spanish
Native or Bilingual

Software

Microsoft word

Microsoft excel

Timeline

Customer Service Representative

Car Max
02.2023 - 09.2024

Manager

Cash Pawn America
03.2022 - 02.2023

Austin Community College

High School Diploma -

Lanier High School

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Lilian Yaneth Colman