Liliha Couch Dahlby
Chandler,AZ
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Communicative Receptionist recognized for providing first-rate support for corporate decision-makers. Meticulous individual with demonstrated success in administrative process improvements to better serve business and customer needs. Equipped with in-depth software knowledge and skill to quickly pick up tools and tricks. Brings polished speaking voice and professional demeanor. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist
Solterra Senior
Chandler, AZ
07.2023 - Current
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
- Assisted with special projects assigned by management when required.
- Prepared welcome packages for new hires containing relevant paperwork and other important details.
Brand Ambassador Team Lead
Elevate Global staffing.
Phoenix, AZ
10.2021 - Current
- Leading and managing a team of Brand Ambassadors to ensure successful execution of events.
- Creating detailed reports on event performance metrics such as attendance, ROI, customer feedback.
- Recruiting and training new Brand Ambassadors to join the team.
- Communicating regularly with team members to provide updates on upcoming projects or tasks they are assigned.
- Troubleshooting any issues that may arise during an event in order to maintain a positive customer experience.
- Collaborating with clients to develop promotional strategies and plans for events.
- Shared feedback and ideas with management to improve processes.
- Built relationships and personalized future client development opportunities by collecting customer data.
Health Covid Coordinator
RCM care travel
Phoenix, AZ
08.2022 - 07.2023
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Analyzed data to identify trends in customer behavior and preferences.
- Organized team events to promote a positive work environment.
- Provided technical support to staff members regarding software applications and hardware systems.
- Monitored inventory levels and ordered additional supplies as needed.
- Conducted regular training sessions for staff members on new software programs or processes.
- Maintained calendars of upcoming events, meetings and deadlines.
- Facilitated communication between different departments in order to resolve issues quickly.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Maintained records of customer needs and preferences.
Education
Some College (No Degree) -
Portland Community College
Portland, ORSkills
- Data Entry
- Project Coordination
- Bookkeeping
- File Management
- Administrative Support
- Positive and professional
Certification
- CNA
- Home Healthcare
- CPR/First Aid
- Fingerprint Card
- TB Test
- Montessori Certificate
- Early Childhood EDU Certificate
Affiliations
- Travel
- Art
- Family
Timeline
Receptionist
Solterra Senior
07.2023 - Current
Health Covid Coordinator
RCM care travel
08.2022 - 07.2023
Brand Ambassador Team Lead
Elevate Global staffing.
10.2021 - Current
Some College (No Degree) -
Portland Community College