Lillian Ruiz

• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Engaged with customers to effectively build rapport and lasting relationships.
• Processed product returns and assisted customers with other selections.
• Applied security and loss prevention training toward recognizing risks and reducing store theft.
• Maintained records related to sales, returns and inventory availability.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Trained and developed new sales team associates in products, selling techniques and company procedures.
• Prepared large cash deposits with zero discrepancies.
• Increased sales by offering advice on purchases and promoting additional products.
• Completed orders and organized product deliveries to meet customer timetables.
• Solved customer challenges by offering relevant products and services.
• Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Worked alongside retail representatives to enhance product presentations and advertising collateral.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Engaged with customers to build rapport and loyalty.
• Generated new sales leads to achieve and exceed monthly sales goals.
• Negotiated prices, terms of sales and service agreements.

Crafted unique favors for guests. Dressed up table and chairs with tablecloth and covers. Made floral centerpieces.

• Coordinated schedules and timelines for events.
• Utilized project management skills to keep events on track while meeting deadlines and staying within budget parameters.

• Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Increased sales by offering advice on purchases and promoting additional products.
• Completed orders and organized product deliveries to meet customer timetables.
• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
• Processed product returns and assisted customers with other selections.
• Prepared merchandise for sales floor by pricing or tagging.

• Executed on-time and under-budget project management on complex issues for senior leadership.
• Led vendor negotiations to obtain cost-effective services and products.
• Mentored customer service, marketing, sales and accounting teams.
• Coordinated schedules and timelines for events.
• Performed event coordination for larger parties and gatherings.
• Coordinated weddings, reunions, and corporate meetings throughout banquet and conference spaces.
• Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
• Selected and ordered décor and event materials.

• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Assisted customers with prompt and polite support in-person and via telephone.
• Completed orders and organized product deliveries to meet customer timetables.
• Maintained records related to sales, returns and inventory availability.
• Input credit and debit card payments in POS system to complete purchases.
• Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
• Maintained high levels of product knowledge and solutions to covert casual shoppers into customers and increase sales by Number%.
• Completed daily outbound calls, up to Number hours per day.
• Negotiated prices, terms of sales and service agreements.
• Contributed to team objectives in fast-paced environment.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Worked independently with minimal supervision.

• Received and submitted cash, credit and check payments.
• Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
• Worked well with patients, staff and manufacturer representatives to carry out successful office- and patient-related work each day.
• Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
• Cleaned or sterilized ophthalmic or surgical instruments.
• Reviewed inventory levels to check medications and other materials, placed orders and restocked supplies to meet forecasted needs.
• Established positive relationships with customers and other staff members.
• Kept work areas clean, organized and safe to promote efficiency and team safety.
• Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.