Lillian Villa
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Shift Leader
Taco Time
Boise
10.2024 - Current
- Supervised team members during peak service hours to maintain efficiency.
- Trained new staff on food safety and customer service standards.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Patient Access Specialist
St Peters Health Care
Helena
05.2024 - 10.2024
- Coordinated patient check-in processes to enhance efficiency and accuracy.
- Managed insurance verification to ensure patient eligibility and coverage.
- Resolved patient inquiries and concerns to maintain positive customer relations.
- Collaborated with clinical staff to facilitate smooth patient transitions within the facility.
Guest Advocate
Target
Helena
05.2023 - 03.2024
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Resolved customer complaints in a professional manner.
- Assisted with returns, exchanges, and refunds in accordance with company policy.
- Greeted customers and provided assistance to ensure a positive shopping experience.
- Demonstrated strong communication skills when interacting with customers and coworkers.
Education
GED
Boise, IdahoSome College (No Degree) -
College of Western Idaho
Nampa, IDSkills
- Customer service
- Training and coaching
- Cash management
- Conflict resolution
- Effective communication
- Attention to detail
- Adaptability
Timeline
Shift Leader
Taco Time
10.2024 - Current
Patient Access Specialist
St Peters Health Care
05.2024 - 10.2024
Guest Advocate
Target
05.2023 - 03.2024
GED
Some College (No Degree) -
College of Western Idaho