Lily Flesher
Certified Pharmacy Technician
Davenport,IA
Summary
Hard working, detail-oriented Certified Pharmacy Technician with exceptional customer care skills. Six years of experience in multiple retail pharmacies, with a NHA certification Proficient in time management and able to multitask efficiently. Eager to bring strong problem-solving skills and an organized work style to a new setting.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Lead Certified Pharmacy Technician
Community Health Care Inc.
Davenport, IA
02.2023 - Current
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Reviewed and verified customer information and insurance provider information.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Set up and modified patient profiles in Pioneer RX to include current information such as medications and insurance details.
- Supervised 5 pharmacy technicians and coordinated day-to-day assignments.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Collected co-payments or full payments from customers.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Developed and implemented improvements to pharmacy organization system.
Certified Pharmacy Technician Supervisor
Walgreens Boots Alliance
Davenport, IA
09.2021 - 02.2023
- Reviewed and verified customer information and insurance provider information.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Set up and modified patient profiles in Intercom Plus to include current information such as medications and insurance details.
- Supervised 4 pharmacy technicians and coordinated day-to-day assignments.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Home Medical Assistant
Hy-Vee Home Health Care
Muscatine, IA
02.2020 - 09.2021
- Printed and reviewed monthly patient aging report and solicited overdue payments.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Filed and updated patient information and medical records.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts.
Certified Pharmacy Technician
Hy-Vee Pharmacy
Bettendorf, IA
12.2017 - 02.2020
- Stocked, labeled, and inventoried medication to keep accurate records.
- Coordinated verification and filling of more than 500 daily prescriptions in high-volume retail pharmacy environment.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Communicated directly with doctors offices via telephone, fax and email.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Education
High School Diploma -
Durant High School
Durant, IA 08.2014 - 05.2018
Skills
HIPAA
References
Josie Senger - RPH
Genesis First Med Pharmacy
1803 E Kimberly Road #A, Davenport, IA 52807
(563)650-2749
Josie was my lead pharmacist when I had worked at Walgreens as a pharmacy technician from September 2021-February 2023
Skyler Brown - Funeral Director
Trimble Funeral Home
701 12th Street, Moline, IL 61265
(309)357-3641
Skyler was a fellow technician that I had worked with, my entire duration at Walgreens from September 2021-February 2023.
Eliza Carmona
Community Health Care Pharmacy
500 W. River Drive, Davenport, IA 52801
(563)554-4054
Eliza is a fellow technician that I currently work with at Community Health Care pharmacy.
Timeline
Lead Certified Pharmacy Technician
Community Health Care Inc.
02.2023 - Current
Certified Pharmacy Technician Supervisor
Walgreens Boots Alliance
09.2021 - 02.2023
Home Medical Assistant
Hy-Vee Home Health Care
02.2020 - 09.2021
Certified Pharmacy Technician
Hy-Vee Pharmacy
12.2017 - 02.2020
High School Diploma -
Durant High School
08.2014 - 05.2018
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