Lily Flesher
Certified Pharmacy Technician
Davenport,IA
Summary
Hard working, detail-oriented Certified Pharmacy Technician with exceptional customer care skills. Six years of experience in multiple retail pharmacies, with a NHA certification Proficient in time management and able to multitask efficiently. Eager to bring strong problem-solving skills and an organized work style to a new setting.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Lead Certified Pharmacy Technician
Community Health Care Inc.
Davenport, IA
02.2023 - Current
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Reviewed and verified customer information and insurance provider information.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Set up and modified patient profiles in Pioneer RX to include current information such as medications and insurance details.
- Supervised 5 pharmacy technicians and coordinated day-to-day assignments.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Collected co-payments or full payments from customers.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Developed and implemented improvements to pharmacy organization system.
Certified Pharmacy Technician Supervisor
Walgreens Boots Alliance
Davenport, IA
09.2021 - 02.2023
- Reviewed and verified customer information and insurance provider information.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Set up and modified patient profiles in Intercom Plus to include current information such as medications and insurance details.
- Supervised 4 pharmacy technicians and coordinated day-to-day assignments.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Home Medical Assistant
Hy-Vee Home Health Care
Muscatine, IA
02.2020 - 09.2021
- Printed and reviewed monthly patient aging report and solicited overdue payments.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Filed and updated patient information and medical records.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts.
Certified Pharmacy Technician
Hy-Vee Pharmacy
Bettendorf, IA
12.2017 - 02.2020
- Stocked, labeled, and inventoried medication to keep accurate records.
- Coordinated verification and filling of more than 500 daily prescriptions in high-volume retail pharmacy environment.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Communicated directly with doctors offices via telephone, fax and email.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Education
High School Diploma -
Durant High School
Durant, IA 08.2014 - 05.2018
Skills
HIPAA
Manual and automated medication dispensing
Drug storage procedures
Pharmacy and customer records management
Patient confidentiality
Medicare and Medicaid process
Assisting pharmacists
Team collaboration
Updating medication histories
Timeline
Lead Certified Pharmacy Technician
Community Health Care Inc.
02.2023 - Current
Certified Pharmacy Technician Supervisor
Walgreens Boots Alliance
09.2021 - 02.2023
Home Medical Assistant
Hy-Vee Home Health Care
02.2020 - 09.2021
Certified Pharmacy Technician
Hy-Vee Pharmacy
12.2017 - 02.2020
High School Diploma -
Durant High School
08.2014 - 05.2018