Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Lily Gatewood

San Antonio

Summary

Resourceful Shift Leader known for high productivity and efficient task completion. Skilled in team leadership, time management, and conflict resolution. Excel in communication, adaptability, and problem-solving to ensure smooth operations and team harmony.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Shift Leader

Clay Casa
San Antonio
02.2024 - Current
  • Trained new staff on company policies and customer service standards.
  • Resolved customer complaints effectively, ensuring guest satisfaction and loyalty.
  • Upheld company standards and compliance requirements for operations.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Team Member

Chick-fil-A
San Antonio
08.2023 - 02.2024
  • Upheld high standards of productivity and quality in operations.
  • Operated point-of-sale systems for customer transactions and returns.
  • Operated cash registers to process payments from customers.
  • Maintained cleanliness and organization of work areas and merchandise displays.

Education

Some College (No Degree) - Biology

San Antonio College
San Antonio, TX

Skills

  • Customer service
  • Communication skills
  • Conflict resolution
  • Employee training
  • Alertness
  • Active and engaged listening
  • Great with kids

Affiliations

  • Actively partaking in community service, often found in trash pick-ups with San Antonio RoadRunnders, helping in donation drives, and helping at Elementry schools, finding different ways teachers need help.

Certification

  • CPR certified

Timeline

Shift Leader

Clay Casa
02.2024 - Current

Team Member

Chick-fil-A
08.2023 - 02.2024

Some College (No Degree) - Biology

San Antonio College

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