Lily Mikkonen
Brookings,SD
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced, stressful environments. Successful at handling groups of all sizes with accuracy and impeccable service skills. Strives to meet peoples' needs, drive satisfaction and promote long-term loyalty.
Overview
2
2
years of professional experience
Work History
Server
Pheasant Lounge and Restaurant
Brookings, SD
01.2023 - Current
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Cook
Pheasant Lounge and Restaurant
Brookings, SD
01.2023 - Current
- Adhered to food safety standards when storing and preparing foods.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Resolved customer complaints regarding food quality or services provided.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Education
High School Diploma -
Mount Vernon School
Mount Vernon05-2021
Skills
- Hospitality service expertise
- Service prioritization
- Exceptional customer service
- Hospitality and service industry background
- Positive and professional
- Quality assurance and control
- Effective planner
Timeline
Server
Pheasant Lounge and Restaurant
01.2023 - Current
Cook
Pheasant Lounge and Restaurant
01.2023 - Current
High School Diploma -
Mount Vernon School
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