Lily Peer
Richmond, VA,VA
Summary
Dynamic and customer-focused professional with extensive experience in customer service and teamwork. Proven ability to provide customer satisfaction through effective communication and problem resolution. Skilled in cash handling and maintaining accuracy, while fostering loyalty and repeat business through exceptional engagement and attention to detail.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Member
Coldstone Creamy
07.2024 - 06.2025
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Took customers orders and accurately prepared them
- Checked expiration tags on merchandise
- Cleaned and closed store at the end of the night
Cashier/Preparation
Hardee's Restaurant
06.2022 - 07.2023
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Collaborated with teams to resolve operational challenges promptly.
- Displayed excellent time management skills by getting tasks done early, or on time.
- Communicated with different departments to ensure tasks are done quickly and effectively.
- Built strong rapport with customers through active listening and understanding their needs.
Education
Bachelor of Science - Criminal Justice
Virginia Commonwealth University
Richmond, VA05-2025
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Attention to detail
- Customer engagement
Personal Information
Certification
FEMA Certifications
- IS-00042.a: Social Media in Emergency Management (12/1/2024)
- IS-00100.c: Introduction to Incident Command System (10/18/2023)
- IS-00120.c: An Introduction to Exercises (9/26/2023)
- IS-00200.c: Basic Incident Command System for Initial Response (10/25/2023)
- IS-00235.c: Emergency Planning (9/4/2023)
- IS-00321: Hurricane Mitigation Basics for Mitigation Staff (9/7/2024)
- IS-00360: Preparing for Mass Casualty Incidents: A Guide for Schools, Higher Education, and Houses of Worship (9/22/2024)
- IS-00368.a: Including People With Disabilities in Disaster Operations (10/19/2024)
- IS-00393.b: Introduction to Hazard Mitigation (11/15/2024)
- IS-00453: Introduction to Homeland Security Planning (10/9/2023)
Timeline
Crew Member
Coldstone Creamy
07.2024 - 06.2025
Cashier/Preparation
Hardee's Restaurant
06.2022 - 07.2023
Bachelor of Science - Criminal Justice
Virginia Commonwealth University
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