Lily Torjussen
Caldwell,NJ
Summary
Accomplished Shift Leader at Playa Bowls, adept in customer service management and operations support, significantly enhancing production efficiency and team performance. Expert in equipment troubleshooting and rules enforcement, I have a proven track record of fostering a goal-oriented environment, achieving notable improvements in employee training and inventory management.
Overview
6
6
years of professional experience
Work History
Shift Leader
Playa Bowls
05.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Completed cash and credit card transactions accurately using POS software.
Soccer Trainer
Sticks N Kicks
09.2021 - 12.2022
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
- Improved player behavior through modeling and disciplinary interventions.
Birthday Party Supervisor
USA Twisterz
10.2018 - 12.2019
- Planned parties according to customer specifications.
- Took information about guests' party size, led to seating, offered menus.
- Decorated and set tables in accordance with party themes and age groups.
- Directed guests to correct areas for eating, dancing, and other services.
Education
High School Diploma -
James Caldwell High School
West Caldwell, NJ06.2023
Skills
- Equipment Troubleshooting
- Operations Support
- Customer Service Management
- Production Scheduling
- Daily workflows
- Rules Enforcement
Timeline
Soccer Trainer
Sticks N Kicks
09.2021 - 12.2022
Shift Leader
Playa Bowls
05.2021 - Current
Birthday Party Supervisor
USA Twisterz
10.2018 - 12.2019
High School Diploma -
James Caldwell High School