Linda Burson
Livingston,TX
Summary
Resourceful and driven worker offering expertise in customer service and computer literacy, along with, clerical work and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Office Assistant
Brandon K. Knebel EA
Livingston, TX
01.2022 - 01.2023
- Working in the Knebel office, I have learned many computer programs, as well as handling scheduling, money management, and, multiple phone lines
- I also handled the billing for multiple water corporations in the same office
- For the water corporations I handled over 2000 customer accounts, billing and filing and customer relations for said accounts
- Having multiple roles in this office has taught me how to persevere in extremely stressful situations and how to take of sensitive situations such as past due bills
- I frequently use both Microsoft Office and Google Suites in my day-to-day functions
- In this role, I use my previous knowledge of customer relations, team management, and organization everyday.
Key Holder Manager
Boot Barn
Livingston, TX
08.2020 - 12.2021
- As a keyholder, my role was a low level manager
- My job most days consisted of either opening or closing the store, making deposits, helping with merchandising, answering questions from associates and customers, cashier duties (such as; phones, money handling, general cleaning, etc.) During my time working at Boot Barn, I became confident in my abilities to handle customers and worked everyday toward bettering myself to be a better manager.
Hourly Manager
Elijah's Cafe
Woodville, TX
08.2019 - 12.2019
- In this position I enhanced my computer skills and built much needed confidence in dealing with people, including upset costumers and unmotivated employees
- As an Hourly Manager I handled the scheduling of 20+ employees weekly, I helped lead the change of outdated cleaning policies and also trained new staff to the best of my ability
- During my employment as a manager, I worked with and became proficient with Microsoft Office to keep organized records, past and new schedules, time off requests, and many more important documents for day to day life as a restaurant manager.
Server
Elijahs cafe
Woodville, TX
05.2019 - 08.2020
- As a server, I learned to essentially run a small business out of my daily section
- I focused on customer experience, time management, and ensured the happiness of 30+ hungry customers at any given time
- I also learned money management and banking along with the importance of good phone etiquette
- Working in the food industry taught me so much about many different aspects of customer service.
Provider/ Personal Care Attendant
A Pineywoods Home Health Care
Crockett, TX
03.2019 - 05.2019
- As a provider or personal care attendant, I ensured a safe and clean environment for my clients, I scheduled weekly trips to and from the local grocery stores for clients who aren't mobile, and worked under minimal supervision
- On top of these skills, I was able to focus on building a compassionate relationship with said clients who were still adjusting to their new lives
- This position truly taught me to deeply care for others in their own stressful situations, along with many other skills useful in the workplace.
Sales Associate
Stage Stores
Jasper, TX
10.2018 - 03.2019
- In my position as a seasonal sales associate, I performed general cashier duties such as ensuring a positive customer experience, creating a happy environment in my department, ready to help customers quickly and how to navigate tricky customer situations
- In this position I also did light maintenance and cleaning, visual set up and tear down, along with preparation for sales and stocking inventory.
Education
High school or equivalent -
James Madison Online High School
Colmesneil, TX05.2018
Skills
- Microsoft Office
- Google Drive
- Money Handling
- Multi-line Phone System
- Computer Literacy
- Team Leadership
- Personal Assistant Experience
- Management
- Clerical Experience
Timeline
Office Assistant
Brandon K. Knebel EA
01.2022 - 01.2023
Key Holder Manager
Boot Barn
08.2020 - 12.2021
Hourly Manager
Elijah's Cafe
08.2019 - 12.2019
Server
Elijahs cafe
05.2019 - 08.2020
Provider/ Personal Care Attendant
A Pineywoods Home Health Care
03.2019 - 05.2019
Sales Associate
Stage Stores
10.2018 - 03.2019
High school or equivalent -
James Madison Online High School