Linda Jones
Memphis,TN
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Liveops
Memphis, TN
11.2014 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
Customer Service Representative
Liveops
Memphis, TN
11.2014 - Current
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Education
High School Diploma -
Shelby State College
Memphis, TN05.1976
Skills
- Building Customer Trust and Loyalty
Timeline
Customer Service Representative
Liveops
11.2014 - Current
Customer Service Representative
Liveops
11.2014 - Current
High School Diploma -
Shelby State College
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